Call Quality Executive

3 weeks ago


Hyderabad, India Vivifi india finance private limited Full time

To monitor calls on given parameters and score for improvements as per guidelines.
- To monitor all kinds of customer responses and to ensure required attention given to bring in quality and improve customer experience.
- To asses agents performance related to call quality and improvement areas.
- To share feedback with supervisor and conduct call calibration sessions
- To monitor trends and highlight to supervisor as per guidelines given at agent level.
- To understand the requirement of training under product and system knowledge at agent level

**Education and Experience**
- Basic educational qualification as per internal norms
- Good knowledge in MS office
- Required language proficiency (English & Hindi - any regional language is added advantage)
- 2+ years of experience in a call center or customer service environment
- Good data entry and typing skills

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Calling: 2 years (preferred)
- call quality: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8142998069
- Health insurance



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