Customer Support Executive

5 months ago

Gurugram Haryana, India Cubastion Consulting Pvt. Ltd Full time

**ABOUT CUBASTION**

Headquartered in Gurgaon, India, Cubastion is a specialized and focused IT consulting firm focused on CRM Process. Cubastion serves clients across Automotive, Consumer Durable, Financial Services, Communication, Telematics in India, US and Middle East, Japan.

Our CRM consulting helps our customers in digital transformation of their CRM process. We have a practice for CRM tools (Siebel, Dynamics, Salesforce), Digital (CMS, Mobile), Cloud solution and Business Analytics. Cubastion believes that our people are our biggest assets and we focus on hiring the right talent. The organization has focused on hiring people from Tier 1 engineering collages and managing in-house training program.

**LOCATION** : Gurgaon (travel readiness outside home residence is important)
**EXPERIENCE** : 1+ years /

Fresher Can also Apply

**ROLES & RESPONSIBILITIES**

The Help Desk Support technician will be responsible for answering calls, resolving problems, and documenting resolutions in a timely manner.
- Escalating complex technical issues to the appropriate IT staff or vendor for resolution.

**.** Participating in the development of support processes and documentation to improve efficiency and effectiveness of IT support services.
- Communicating with end-users to provide updates on the status of their support requests.
- Assisting in the creation and delivery of end-user training and documentation
- Troubleshooting technical issues and providing solutions or workarounds to customers
- Documenting all customer interactions, issues and resolutions in the ticketing system
- Ensuring customer satisfaction by providing high-quality, timely, and effective technical support.

**QUALIFICATION, SKILLS & EXPERIENCE**
- Proven work experience as a help desk technician or customer support representative.
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities

**SALARIES/PERKS**:
Best in Industry

**Job Types**: Full-time, Permanent, Fresher

**Salary**: From ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Gurugram, Gurugram, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 7428710852

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