Front Office Assistant
5 months ago
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any clients.
- Welcoming Guests with a smile and give a fond farewell to Guest while at checkout.
- Register Guests and assign rooms. Accommodates special requests whenever possible.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Knows room locations, types of rooms available, and room rates.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Responsible for room keys.
- Knows how to use front office equipment, printers, scanners.
- Enter C Form and B form for foreign Guests.
- Collect ID card copies from clients.
- Performing cashier related functions like posting charges to patient accounts, raising paid out's, currency exchange.
- Reports any unusual occurrences or requests to Front Office Manager.
- Knows all safety and emergency procedures and accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Ensure an adequate stock of front office supplies is available for the day’s/ shift operation. Replenish and make store request is required.
- Credit issues have to be reported to the Front Office Manager.
- Maintain log book for unusual events or incidents., Guest Complaints, Guest pending requests, any other relevant information, situations which requires follow-up, arrival and departure, late check in and check-outs if any and pending payment.
- Handling Guests complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Providing excellent customer service as per Sitaram standards.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect the Guest's feedback during the Guest's departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Hospitality: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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