Housekeeping Incharge

Job Responsibilities

**Job Descriptions**

**Housekeeping Incharge
**Reports to - **Executive Housekeeper

**Position Purpose**:Under the general guidance and direction of the Executive Housekeeper, ensure smooth operation of Housekeeping Department

**Responsibilities**
- Assist the Executive Housekeeper in planning and budgeting the revenues and costs for the Housekeeping department.
- Staffing and scheduling of the department and allocation of duties.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Facilitate learning and development for all the team members of the department.
- Performance Appraisal/ Management of the staff in the department.
- Supervise and direct the daily activities of all Housekeeping staff.
- Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
- Manage the inventory of supplies, linen and equipment and maintain their records.
- Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
- Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
- Inspect guestrooms (VIPs) and Monitor super room cleaning
- Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
- Monitor productivity standards and Schedule staff in order to optimize manpower.
- Review the monthly business/occupancy reports and assist the Executive Housekeeper in developing a work plan.
- Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
- Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
- Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.
- Monitor the aesthetic standards of the hotel which includes - flower arrangements, gardens, interiors etc
- Address any grievance and counseling issues among the department staff.
- Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.
- Please note that this job profile mentioned above is not exhaustive and is open to change as per the operational and other business requirements
- Any other responsibilities assign to you from time to time.

Job Requirements

**Job Descriptions
**RESERVATIONS Associate
**Reports to - Renvenue Manager**

**Job Purpose**:
**To ensure reservation processes are followed as per brand standards with the objective of ensuring high occupancy level along with the highest ARR in the city thereby meeting the budgets set by the Company.**:
**Job Description**:

- Identify peak and valley dates, provide budgetary figures related to rooms and analyse data.
- Respond to changes in the service design of the existing SOP and generate a step-by-step guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of the team.
- Any other reasonable requests made by management.
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.