Voice L2 Ssre Kolkata

1 week ago

Kolkata West Bengal, India Sampoorna Computer People Full time

**Job Summary**
- Experience:

3 - 9.06 Years
Location:

Kolkata
- Designation:

Voice L2 SSRE Kolkata
Degree:

BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
- Educational Level:

Graduate/Bachelors
Industrial Type:

IT-Software/Software Services
Functional Area:

IT Software - Network Administration / Security
Key Skills:

Cisco IPT,Cisco Contact Centres
Job Post Date:

Monday, March 18, 2024

**Company Description**
- Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world's most established communications company, employing around 100,000 people in 170 countries around the world.
- Their principal activities include:

Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.
- Specialties: Telephony, Networking, Cloud Services, Unified Communications
- Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products.
- IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs and so on.
- Knowledge in the following areas: Call Control, Multimedia Contact Centres, CISCO Unity Connection integration with CUCM.
- Configuring CUBE/other ISR series Routers with full voice/VOIP functionality, Configuring analogue gateways (VG 224) and ports.
- Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group.
- Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, CUPC and Jabber.
- CUCM integration work understanding with Microsoft Lync, Configuring ATA 186 Using SCCP with Cisco Call Manager.
- Configuring voice mail for the users, Configuring speed dial and abbreviated dialling, Configuration via bulk administration.
- Troubleshooting call routing, DTMF issue, Monitoring via RTMT, generate trace and should have the capability to understand.
- Office 365 Teams Voice / Enterprise Voice skills.
- Able to implement a UC network, given a design document and customer requirements
- Ability to grasp complex design concepts quickly and understand.
- Good knowledge of Cisco UCCE and CVP product line and technology.
- Ability to troubleshoot implementation problems during migrations
- Flexibility in working hours as some migrations will require weekend and after hours work.
- Generate standard project documentation including UCCE Low level design, Network Diagrams, WLIs, etc.
- Client-facing skills to include cross-functional influence, external and internal consulting/partnering
- Vendor Management and co-ordination.
- Drive outcome based delivery model, build customer success stories, socialize and help team replicate successful delivery models

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