Tele Caller Executive

6 months ago

Ayodhya Nagar Bhopal Madhya Pradesh, India sparkindia Full time

**Responsibilities**:

- **Outbound Calls**:

- Initiate outbound calls to prospective customers to introduce our products/services.
- Provide information about product features, pricing, and benefits.
- Follow a script to ensure consistent communication and presentation.
- **Inbound Calls**:

- Answer incoming calls from customers and provide information or assistance as needed.
- Address customer inquiries, resolve issues, and escalate problems when necessary.
- **Customer Engagement**:

- Build and maintain positive relationships with customers through effective communication.
- Listen to customer needs and tailor product/service information to meet those needs.
- **Lead Generation**:

- Identify and qualify potential leads through effective questioning and conversation.
- Record customer details and interactions in the CRM system.
- **Follow-up**:

- Conduct follow-up calls to existing customers to ensure satisfaction and gather feedback.
- Identify opportunities for upselling or cross-selling additional products/services.
- **Targets and Reporting**:

- Meet daily, weekly, and monthly call quotas and targets.
- Provide regular reports on call performance, lead generation, and conversion rates.
- **Product Knowledge**:

- Stay informed about product features, specifications, and updates.
- Attend training sessions to enhance product knowledge and communication skills.

**Requirements**:

- **Education**:

- High school diploma or equivalent. Additional education in sales or marketing is a plus.
- **Communication Skills**:

- Excellent verbal communication skills in [specify languages].
- Ability to articulate product information clearly and persuasively.
- **Customer Focus**:

- Strong customer service orientation with the ability to empathize and address customer needs.
- **Sales Skills**:

- Basic understanding of sales techniques and the ability to persuade and close deals.
- **Adaptability**:

- Ability to adapt to different customer profiles and handle objections effectively.
- **Team Collaboration**:

- Work collaboratively with the sales and marketing teams to achieve overall business goals.
- **Computer Skills**:

- Basic proficiency in using CRM systems, Microsoft Office, and other relevant software.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: ₹11,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Ability to Commute:

- Ayodhya Nagar, Bhopal, Madhya Pradesh (required)

Ability to Relocate:

- Ayodhya Nagar, Bhopal, Madhya Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9343336955

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