Travel Counselor

2 weeks ago

Bengaluru, India American Express Global Business Travel Full time

The Traveler Counsellor role at GBT is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a high performing team, our Travel Counsellors provide exceptional traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

The role will form part of a highly skilled team of Corporate Travel Counsellors located virtually from home, at one of our Business Travel Centres or on-site at client locations. The role will report to a Team Coach.

Key Responsibilities:

- Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
- Handle the cab booking request
- Coordinate with the vendor and ensure smooth booking process for all the cab request
- Maintain the DSR
- Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
- Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively access Compass to check on and improve performance
- Ensure customer travel profiles are detailed and accurate, following internal compliance and regulatory requirements for all customers and locations supported
- Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
- Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
- Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
- Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach
- Coach, develop and mentor more junior Travel Counsellor colleagues in the team as needed
- Express enthusiasm and energy within the organisation and always act according to company ethics, values and Compliance guidelines.

Additional Accountabilities
- Supports executive travel bookings and/or C-Level travel
- Actions, reviews and presents to customer BTA reconciliations.
- Investigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI/CSR, Trailblazer)

Location

India - Karnataka - Bangalore

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement

  • Travel Counselor

    2 weeks ago

    Bengaluru, India American Express Global Business Travel Full time

    American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 16,000+ employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of...

  • Travel Counselor

    4 weeks ago

    Bengaluru, India American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. - Incumbent should have good...

  • Admissions Counselor

    2 months ago

    Bengaluru, India SJES College of Education Full time

    **Responsibilities for Admissions Counselor** - Create profiles for each applicant and work collaborative with other counselors to review make final approvals - Coordinate applicant approval process with various educational departments as needed - Create and maintain recruitment guidelines and goals to use for future recruitment efforts **Qualifications for...

  • Academic Counselor

    1 month ago

    Bengaluru, Karnataka, India JAIN UNIVERSITY Full time

    We are looking for an enthusiastic Academic Counselor to contribute in reaching out to potential Students & Parents. If you have interest & experience Please share your details: **JOB REQUIREMENTS**: Job Title : Academic Counselor **Responsibilities**: - Responsible to manage qualify leads and convert them into enrollments. - Handling large number of calls...

  • Academic Counselor

    1 month ago

    Bengaluru, India AJ Recruitment Services Full time

    Academic Counselor | Experience : 1 - 2 years | Salary : 18 - 25 K | Location : JBR Tech park |Immediate joiner Counselling of new students - Lead the sales process, establish contact, call and meet prospective students - Be the first point of contact for all sales-related queries and communication - Explain course details to students/parents - Provide...

  • Academic/admission Counselor

    1 month ago

    Bengaluru, Karnataka, India JAIN UNIVERSITY Full time

    We are looking for an enthusiastic Academic Counselor to contribute in reaching out to potential Students & Parents. If you have interest & experience Please share your details: **JOB REQUIREMENTS**: Job Title : Academic Counselor **Responsibilities**: - Responsible to manage qualify leads and convert them into enrollments. - Handling large number of calls...

  • Academic Counselor

    1 month ago

    Bengaluru, India Trovech Infotech Pvt Ltd Full time

    *Times For Education* Student Counselor Responsibilities: Listening to students' academic, emotional, social, and behavioral concerns in an open and nonjudgemental way. Working directly with students to develop solutions and set achievable goals. Assisting with conflict mediation and resolution between students, students and teachers, or parents and...

  • Admission Counselor

    4 weeks ago

    Bengaluru, India Bhat and Bhat Tutorials Private Limited Full time

    Communication skill should be excellent. Work exerience in scheduling, handling students & parents queries, counseling related to courses conducted is required. Admission Counselor job involves counseling parents and students at the time of enquiry. Providing them with course and fee structures. **Job Types**: Full-time, Regular / Permanent **Salary**:...

  • Counselor

    1 month ago

    Bengaluru, India Uniglobe Consultants Pvt Ltd Full time

    Job Role - Counselor/ Admission Officer Industry Type - Abroad Education. Job Brief **Roles and Responsibilities** - To Counsel the students/ parents regarding study abroad options. - To handle enquiries and getting the enrollments done. - To do Telephonic Counseling. - To create the networking with students for career counseling, generating leads and...

  • Admission Counselor

    5 days ago

    Sarjapura, Bengaluru, Karnataka, India Assignedge Network Pvt Ltd Full time

    **Position Title**: Admission Counselor - **Student Recruitment**: Actively engage in student recruitment efforts by representing the institution at recruitment events, high schools, college fairs, and other relevant venues. This may involve traveling to various locations to promote the institution and attract prospective students. - **Interviewing**:...

  • Overseas Education Counselor

    1 month ago

    Bengaluru, Karnataka, India ISDC Projects India Pvt. Ltd. Full time

    Overseas Counselur - Vasanth Nagar, Bangalore **Roles & Responsibility**: Handle the end to end admission process. Good working knowledge and experience in Overseas Education. Counsel students and coordinate for higher studies abroad. International Student Application Screening experience against various eligibility criteria, Interviews, Financial...

  • Career Counselor Ib Schools

    4 weeks ago

    Bengaluru, India Teapod Full time

    Immediate Openings!!! TEAPOD, a leading recruitment company is looking for **Career Counselors** for IB Schools in Bangalore to join immediately. Skills and Qualifications: - Inspecting students' career-related aspirations, concerns, and uncertainties throughout the consultation process. - Reviewing clients' personal and educational undertakings and how...

  • Student Advisor

    2 days ago

    Bengaluru, India Kanan International Private Limited Full time

    About Kanan.Co Kanan.Co was founded in 1996 in Vadodara, Gujarat, and has been a pioneer in the overseas education domain for almost two and a half decades now. We offer A-Z solutions to students ranging from coaching to counseling and from admissions to resettlement for the USA, Canada, UK, Australia, New Zealand, and Germany. Also, with KananPREP, our...

  • Inside Sales Associate

    4 weeks ago

    Bengaluru, Karnataka, India BygC Solutions Pvt. Ltd Full time

    Company Description BygC is a knowledge and skill enhancement platform based in Bengaluru. Our aim is to bridge the knowledge and skill gap between the BFSI industry needs and job-seekers including freshers. Role Description This is a full-time on-site role for a Sales Counselor. The Sales Counselor will be responsible for day-to-day tasks & including...

  • Financial Counsellor

    1 month ago

    Bengaluru, India SMILES INSTITUTE OF GASTROENTEROLOGY LLP Full time

    The Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Financial Counselors are the patient’s point of contact for financial assistance questions. The Financial Counselor sets up payment arrangements as appropriate,...

  • Overseas Student Counselor

    1 month ago

    Bengaluru, India Global Tree Overseas Education Full time

    **STUDENT COUNSELOR: OVERSEAS EDUCATION (USA/Canada/UK/Australia)** Profile responsibilities - Counsel students regarding abroad education opportunities such as regarding Country, Courses, Universities, and program selection, and career planning. - Ensure admission and visa procedures along with accommodation and travelling done within deadlines. - Provide...

  • Cousellor Tele Caller

    1 month ago

    Jayanagar, Bengaluru, Karnataka, India City College Full time

    Responsibilities for Admissions Counselor - Create profiles for each applicant and work collaborative with other counselors to review make final approvals - Coordinate applicant approval process with various educational departments as needed - Create and maintain recruitment guidelines and goals to use for future recruitment efforts Qualifications for...

  • Admission Counsellor

    1 month ago

    Bengaluru, Karnataka, India Enviroskills Academy Institute of Hotel Management Full time

    Responsibilities for Admissions Counselor - Create profiles for each applicant and work collaborative with other counselors to review make final approvals - Coordinate applicant approval process with various courses as needed Qualifications for Admissions Counselor - An Associate's degree or Bachelor's degree in any related field may be preferred - 0-1...

  • Admission Counsellor

    4 weeks ago

    Bengaluru, Karnataka, India Enviroskills Academy Institute of Hotel Management Full time

    Responsibilities for Admissions Counselor - Create profiles for each applicant and work collaborative with other counselors to review make final approvals - Coordinate applicant approval process with various courses as needed Qualifications for Admissions Counselor - An Associate's degree or Bachelor's degree in any related field may be preferred - 0-1...

  • Student Admission Counsellor

    4 days ago

    Bengaluru, Karnataka, India Bangalore Group of Institutions Full time

    **Company Description** Bangalore Group Of Institutions - India is an education management company located in Bengaluru, Karnataka, India. Our institution is committed to providing quality education and creating a positive learning environment for students. We offer a wide range of courses and programs to meet the diverse needs and interests of our...