Us Support Associate

2 weeks ago

Noida, India Hexabells technologies Full time

Hi,

Greetings from Sagenext Infotech LLC

We are looking for a skilled, dedicated and enthusiastic **US** **Technical Support Associate** to join our growing team.

**Responsibilities**:
**1.** **Installing and Configuring Windows Servers**

**2) Providing Technical Support and Guidance**

**3) Performing System Maintenance**

You will also conduct system maintenance activities, usually on the server back end. This aspect of the role requires you to review error logs and user-reported errors and identify stable and reliable solutions. Frequently, you need to work directly with the system’s code base to make necessary changes and then deploy those changes throughout the server.

**4) Monitoring System Performance**

In addition to maintaining Windows systems and servers, Technical Support Associate also monitors the performance to reduce interruptions and server crashes. This can involve monitoring daily traffic logs and reports or working directly with end users. If you identify any potential issues or bugs affecting server performance, you may develop and deploy proactive solutions to ensure system usability across the organization.

**5) Creating System Backups**

Technical Support Associate also performs system backups according to company or industry standards. You may create the system backups weekly, daily, or more frequently depending on server space and a particular business’ needs. This helps to ensure that the system can be quickly recovered after a crash or other outage and supports data integrity by ensuring that vital information is not lost during an outage.

**4) Maintaining System Security**

You may also maintain system security by noticing faults within the server architecture. This part of the job requires extensive knowledge of viruses and other sources of server vulnerability and requires them to develop and deploy protection measures, particularly when pushing out system-wide changes that can open up new vulnerabilities.

**Requirements**:
1. Degree in computer science or information technology.

2. Prior experience in tech support, desktop support, or a similar role.

3. Proficiency in Windows/Linux/Mac OS etc.

5. Strong communication skills.

7. Applicants with the knowledge of virtualization technology like Hyper-V and VMware will be preferred.

**About Us**:
Sagenext Infotech, a US-based cloud hosting company working for CPAs and other finance and accounting professionals. We provide complete cloud hosting solutions for major software programs like Quickbooks, Sage, Drake, ACT and Lacerte.

**Location**: Sagenext Infotech Pvt. Ltd.,

C-10, First Floor,

Sector-3, Noida, U.P- 201301

(Landmark: Near Byju’s Office)

**Experience**:0-5 years

**Job Type**: Full-time, Work from Office.

**Salary**:As per Industry Norms.

**Shift**: US Process (Night Shift)

Thanks & Regards,

Ajit Singh

IT Recruiter

Contact-+919205283434

Address
- C-10, Block C, Sector 3, Noida, Uttar Pradesh 201301

**Salary**: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift

**Speak with the employer**
+91 9205283434

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