Sales Associate

4 weeks ago

Belgaum, India TMI Group Full time

Compensation**₹ 220,000 - 300,000 per year**
- Required Experience**1 - 3 Years**
- Skills**sales,**

**customer relationshi... ,**

**interpersonal**
- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
- Understanding the POS system to ensure that the transactions are processed effectively
- Being dedicated to customer satisfaction and resolving any concerns that the customer has
- Presenting the customer with an optimal selection of products based on customer preferences
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
- Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
- In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage
- Maintaining the store as per standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
- Ensuring the security of all equipment and that there is no shortage of stock units or damage in the store

**About Company**

Our Client is an Indian eyewear retail company that was founded in 2010. The company started as an online platform for selling eyeglasses and contact lenses and has since expanded its presence to brick-and-mortar stores across India.

Here are some key points about our Client:
1. **Product Range**: Company offers a wide range of eyewear products, including eyeglasses, sunglasses, and contact lenses. They also provide frames, lenses, and other accessories. They have over 5000 styles of eyewear, which is 5 times more than that any retailer in India. From big brands like RayBan and Oakley to the best in house brands.

2. **Omni-Channel Presence**: Initially an online-only retailer, company has adopted an omnichannel approach by establishing physical stores across various cities in India. This strategy allows customers to experience the products in-store and then make purchases online or vice versa.

Currently 1200+ stores in place and opening 1000 more new stores in 2024 this year.With a rapidly growing business reaching out to over 1,00,000 customers a month via a unique combination of a strong online business and uniquely designed physical stores,

3. **Technology Integration**: Company has integrated technology into its business model, offering services like home eye check-ups, where customers can get their eyes tested at home before making a purchase. Additionally, the company has introduced features like 3D Try-On, allowing customers to virtually try on glasses before buying them.

4. **Funding and Valuation**: Company has attracted significant investment from various venture capital firms. The company's valuation has increased over the years as it expanded its operations and diversified its product offerings.

5. **Partnerships and Collaborations**: Company has collaborated with various brands and designers to offer a diverse range of eyewear options to its customers. These collaborations help in positioning the brand as a fashion-forward eyewear retailer.

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