Quality Assurance

6 days ago


Mumbai, India jobmygoal.com Full time

JobId: 830115

Designation: Quality Assurance - Banking Sector

Experience: 1-4 years

Location: Thane, Mumbai

Employement type: Full Time

**Salary**: 20000 - 25000 Monthly

Gender: Male,female,transgender

Openings: 5

Qualification: Graduation

Skills: Highly detail-oriented Customer Focus: Proven ability to consistently deliver high-quality service Knowledge of products/services offered by the organization and established sales and service standards Strong Interpersonal & Communication Skills: Able to provide objective and constructive feedback Knowledge of Quality Assurance and Control practices Knowledge of regulatory and legislative policy and procedures for the financial sector
- Job description:

- **Monitoring contact centre calls and online interactions**:

- ** H**elping to ensure quality of **contact centre **sales and services**:

- Quality Assurance Specialists focus on ensuring that quality and control procedures are followed in order to achieve customer service and operational standards. Quality Assurance Specialists also help to ensure that contact centre representatives proactively promote their organization’s services and/or products when opportunities arise.



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