Customer Care Executive
7 days ago
Handle customer complaints and queries related to pharmaceutical products and services over phone calls.
- Provide timely and effective resolution to customer issues, ensuring customer satisfaction and retention.
- Document and track all customer interactions, complaints, and resolutions in the designated system.
- Collaborate with relevant departments such as quality assurance, production, and sales to investigate and address root causes of complaints.
- Escalate complex or unresolved issues to higher management for further review and resolution.
- Maintain a thorough understanding of pharmaceutical products, regulations, and company policies to provide accurate information and support to customers.
**Job Types**: Full-time, Permanent
**Salary**: ₹22,000.00 - ₹25,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
**Experience**:
- Pharmaceutical sales: 1 year (required)
Work Location: In person
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