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Guest Service Associate
2 weeks ago
1. **Customer Interaction**: Welcome guests upon arrival, assist with check-in and check-out procedures, and provide courteous and efficient service throughout their stay.
2. **Reservation Management**: Handle reservation inquiries, bookings, modifications, and cancellations with accuracy and professionalism, ensuring all guest preferences and special requests are noted and fulfilled.
3. **Problem Resolution**: Address guest concerns and complaints promptly and effectively, demonstrating empathy and a commitment to resolving issues to their satisfaction while upholding the hotel's standards and policies.
4. **Administrative Tasks**: Perform front desk duties such as cashiering, maintaining guest records, processing payments, and coordinating with other hotel departments to ensure smooth operations and exceptional guest experiences.
**Job Types**: Full-time, Permanent
**Salary**: From ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 15/04/2024
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