Guest Service Associate

2 weeks ago


Chennai Tamil Nadu, India JVS Consultants Full time

1. **Customer Interaction**: Welcome guests upon arrival, assist with check-in and check-out procedures, and provide courteous and efficient service throughout their stay.

2. **Reservation Management**: Handle reservation inquiries, bookings, modifications, and cancellations with accuracy and professionalism, ensuring all guest preferences and special requests are noted and fulfilled.

3. **Problem Resolution**: Address guest concerns and complaints promptly and effectively, demonstrating empathy and a commitment to resolving issues to their satisfaction while upholding the hotel's standards and policies.

4. **Administrative Tasks**: Perform front desk duties such as cashiering, maintaining guest records, processing payments, and coordinating with other hotel departments to ensure smooth operations and exceptional guest experiences.

**Job Types**: Full-time, Permanent

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 15/04/2024



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