Front Office Staff

2 weeks ago

Aluva, India Emerald Hills Club Full time

**Position: Front Office Staff**
**Location: Aluva, Kochi**

We are currently seeking a friendly and professional Front Office Staff member to join our team at EMERALD HILLS RESORT. As the first point of contact for guests, the Front Office Staff plays a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors.

**Responsibilities**:

- Greet guests warmly and assist with check-in and check-out procedures.
- Handle guest inquiries and provide information about resort amenities, services, and local attractions.
- Manage reservations, including booking, cancellations, and modifications.
- Process payments and maintain accurate records of guest transactions.
- Address guest concerns and resolve issues promptly and effectively.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Maintain cleanliness and organization at the front desk area.
- Assist with administrative tasks, such as filing, data entry, and report generation.
- Adhere to resort policies and procedures to ensure a safe and pleasant environment for guests and staff.

**Requirements**:

- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in stressful situations.
- Proficiency in Microsoft Office and reservation management systems.
- Willingness to work flexible hours, including weekends and holidays.

Pay: From ₹12,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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