Student Advising Associate

3 weeks ago

Bengaluru, India Springboard Full time

Bengaluru, India /- Program Operations - Program Operations /- Full-time- / Hybrid**The Company**

At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, tech sales, cybersecurity, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, career coaches, and student advisors, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year.

**The Role**

We’re seeking an empathetic, problem-solving, “people person” to serve as an Advising Associate. You’ll provide broad advising capacity to the Student Success team by making sure students receive timely responses to queries, a consistent account management experience, and reliable support through the duration of the course. In everything you do, you’ll directly fulfill our educational mission and serve as a vital support system for students.

**Key Responsibilities**:

- Collaborate with Student Success Team to escalate at-risk student cases in need of intervention
- Collaborate with Course Talent Operations Team to facilitate mentor matching, manage call rescheduling, and provide mentor-related feedback
- Communicate course-related student feedback to Learning Design Team
- Develop strong working knowledge of Springboard’s student experience, policies, and best practices, acting as a trusted advisor for students across a variety of courses
- Demonstrate flexibility in student communications, as you may need to contact students via phone, SMS, Slack, or other platforms

**Your typical day may include**:

- Informing Student Success Team of at-risk students
- Matching students with mentors
- Managing student status changes
- Managing administrative and operational tasks to ensure timely and consistent student support

**This job might be for you if you**:

- Have 1-2 years of experience in customer-facing roles (i.e. Customer Support, Account Management) or in academic counseling
- Are passionate about making our students personally and professionally successful
- Are detail-oriented and well-organized
- Are resourceful and like to figure stuff out on your own
- Are an excellent communicator (both verbal and written); you articulate clearly and with empathy
- Love learning — especially about new industries/technologies — and want to work on a team that will invest in your personal/professional development.

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