Bpo Voice Process

3 weeks ago

Chennai Tamil Nadu, India Guires Solutions Pvt Ltd Full time

**Req. Qualification**:
Any graduate or postgraduate with or without international voice experience can apply.

**Req. Experience**:
0-2 Years Experience

**Shift Timing**

Night Shift -Monday to Friday

**Req. Knowledge and Skills**:
Must Have Skills and Competencies
- Good Communication Skills
- Ability to Handle customers.
- A team player
- Active listening and questioning, an eye for detail to determine the root cause of the issue.
- Display ownership and accountability
- Excellent comprehension and articulation skills
- Own and resolve customer issues.
- Excellent communications skills

**Key Responsibilities**
- Handle Inbound and outbound calls - Hot and warm leads and call backs.
- **Lead Conversion**: Convert leads into successful business deals through effective communication and persuasion.
- **Client Follow-up**: Conduct follow-up calls with clients to nurture relationships, address queries, and provide assistance.
- **Client Understanding**: Develop a deep understanding of clients' needs, preferences, and expectations to tailor services accordingly.
- **Energetic Approach**: Approach tasks with high energy levels and self-motivation, maintaining enthusiasm throughout night shifts.
- **Communication Skills**: Demonstrate excellent communication skills, both for inbound and outbound processes, to engage effectively with clients.
- **Customer Support**: Provide top-notch customer support by addressing inquiries, resolving issues, and ensuring client satisfaction.
- **Documentation**: Maintain accurate records of client interactions, lead status, and communication history.

**Employer : 9566269922**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9566269922

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