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Quality Assurance

1 month ago

Kolkata, India Dhal Information System Private Limited Full time

**JOB TITLE: QUALITY ASSURANCE (QA)**

**Location: Kolkata**
- Need to have specialization in written & spoken English
- Willingness to work in24x 7 work environment
- Good Knowledge of Audit and Evaluation function
- Analytical bent of mind having Knowledge of Seven Quality tools
- Understanding of the Business situation and capability to address issues

**Role and Responsibilities**:

- Conduct Transaction quality audits
- Provide Transaction Quality Metrics
- Provide Feedback and suggestions for Process improvement
- Publish Dashboards at defined intervals
- Conduct Root Cause Analysis for Process Deviations
- Drive Quality Initiatives
- Provide data inputs to internal stake holders
- Graduation is must
- 3-years of work experience in contact centers (Experience in customer service field in a contact center) and one-year Quality experience as QA
- Fluent in English & Hindi is mandate

**Salary**: ₹250,000.00 - ₹350,000.00 per year

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9937726158