Soft Skills Trainer and Quality Checker
3 weeks ago
**Key Responsibilities**
**Training & Development**:
- Design and deliver training programs focusing on soft skills like communication, empathy, conflict resolution, and time management.
- Conduct onboarding sessions for new hires and refresher programs for existing agents.
- Develop role-plays, workshops, and e-learning modules for continuous improvement.
**Quality Assurance**:
- Identify gaps in performance and recommend corrective actions.
- Provide agents with constructive feedback through one-on-one coaching.
- Collaborate with team leaders to align quality standards with company objectives.
**Required Skills & Qualifications**:
- Bachelor’s degree in a relevant field.
- 3+ years of experience in customer service, training, or quality assurance.
- Strong interpersonal, presentation, and coaching skills.
- Experience with QA tools and metrics for call/chat reviews.
- Excellent communication, listening, and analytical abilities.
- Certification in training or coaching is a plus.
**What We Offer**:
- Competitive salary and benefits
- Opportunities for growth and career development
- A dynamic and collaborative work environment
Contact No: 9606081480
**Job Types**: Full-time, Permanent
Pay: ₹10,937.58 - ₹40,453.49 per month
Schedule:
- Day shift
- Morning shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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