Ccc Supervisor

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

**Responsibilities**:

- The role would require handling of a dedicated Team aligned to specific customers for whom NCR would manage the MS services. Core profile would require focus on delivering improved ATM uptime MS customer.
- Define the KRA of team & ensure constant feedback on outlier performers.
- Should engage with customers on continuous basis to understand their pulse in order to meet and exceed their expectations.
- Interdepartmental coordination to ensure work orders/tasks/projects that require multiple stakeholder involvement are smoothly taken forward to a satisfactory conclusion.
- Evaluate vendor performance, determine ways and means to motivate/improve performance.
- Analyze team performance and track it closely drive operational efficiency.
- Drive initiatives and participate in team projects that enhance the quality or efficiency of help desk service.
- Should have an eye for data driven metrics and be able to understand the improvement opportunities, quantify the impact and devise ways to control performance leakages for both the customer and operations.
- Identify training needs for the team and conduct timely refresher trainings to have complete process and product related compliance.
- Ensure the various internal and customer reports (daily/weekly/monthly) are vetted and audited periodically as well always delivered to the recipients/customer without any unreasonable interruptions.
- Should have capability to lead and manage Customer reviews.
- Proven ability to deliver exceptional service in the field/industry

Basic Qualifications/Minimum Criteria
- Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, experience on CRM.
- Preferable 5-8 years of work industry experience in ATM operations
- Good Soft skills, Presentation skills & Interpersonal skills (verbal & written) are a must.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.