Call Center Agent

5 months ago


Chennai Tamil Nadu, India Dr Mohan's Diabetes Specialities Centre Full time

**Job Roles & Responsibility**:
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction

**Job Types**: Permanent, Full-time, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred) any Graduation

**Experience**:

- Tele sales: 1 year (preferred)
- Total work: 1 year (preferred)

**Language**:

- Malayalam, Telugu, Hindi (preferred)

*Speak with the employer* +91
7550288193

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)

**Language**:

- Hindi (preferred)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7550288193


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