Sl Initiative-officer
3 weeks ago
**Group Company**: HDFC Bank Limited
**Designation**: SL Initiative-Officer
**Position description**: To execute Aadhar enrolments at the enrolment branches
**Primary Responsibilities**:
- Aadhaar Operator:
- Brief the enrolment process to resident before and during enrolment to put the resident at ease and facilitate data capture
- To capture Demographic and Biometric data of the resident getting enrolled in the Aadhar client software
- As per UIDAI act, should collect the original guideline documents from customers for enrolment and updation
- Ensure compliance and 100% target achievement
- Central Team:
- Support and co-ordination for releasing timely MIS in end to end business activity in achieving overall business target for the PAN in Self-Help Group/
- Joint Liability group assets and liability business through a team of Cluster heads/Outreach Managers/Empowerment Managers.
- Business (both asset and liability) support role for business development in the given Region comprises of one or few states.
- Overall support of hiring and manpower placement, PIP management,Attrition monitoring and HR related compliance monitoring
- Coordination in staff training and new process / policy changes.
- Responsible for providing the support and end to end tracking of business / recovery / OTR / delinquent account follow up at cluster / regional level.
- Providing the timely MIS at the cluster / zonal level for various reporting purpose
- Ensure 100% complaince in the region
- Collection operational activities - Driving for digital adoption,solving technical queries,receipts reconciliation, manual debits, OTS letters follow up and maintenance of recovery records
- Coordinators:
- Assisting Regional Business Head/Area Collection Manager - SL Initiative
- Coordinating region activities and stream line information flow between different clusters and RBH/ACM office.
- The function involves working in conjunction with the RBH in overseeing the functioning of various branches. Coordination with branches to ensure that process and procedures laid down are adhered to.
- ACM Coordinators involves in driving the Collection officers for maximum recovery in delinquent accounts, debits raising, receipts reconciliation and all other MIS works
- MIS, Budgets / Targets Setting : The job involves preparation of Budgets for the Region, Generation & compilation of reports, preparing MIS, handling complaints etc.
- Updation of correct mapping for entire staff in the region in eManpower portal on monthly basis
**Additional Responsibilities**:
- Productivity
- Aadhaar Operator - 16 enrollments per working day
- Central team (Business support)
- End-to-end Channel support - Weightage 50%
- 100% complaince - Weightage 30%
- Query resolution - Weightage 10%
- Issue resolution - Weightage 10%
- Central team (HR & Finance support)
- End-to-end HR complaince - Weightage 50%
- Driving hiring gap
- Weightage 10%
- PLP,Allowance & HR related queries - Weightage 20%
- MIS Support - Weightage 20%
- Central team (Collection Support)
- Digital adoption - Weightage 20%
- Technical query resolution (Digital app for Collections)
- Weightage 20%
- Receipts reconciliation
- Weightage 20%
- Manual debits handling
- Weightage 20%
- OTS letter follow up and maintenance in the system
- Weightage 10%
- MIS support
- Weightage 10%
**Educational qualifications preferred**
- **Category**: Bachelor's Degree, Master's Degree
**Required work experience**
- **Industry**: BFSI
- **Role**: Fresher/Sales
- **Years of experience**: 1 to 3
**Required Competencies**:
- Should have completed minimum 2 year in the current job role.
- Excellent communication & interpersonal skills.
- Should be familiar with banking operations and procedures
- Performance, branch experience, and customer orientation will be the key determinants.
- Proficient in MS Office - Word, Excel & Power Point.
**Required Knowledge**:
Work experience in the profile
**Required Skills**:
Graduate and above
**Other**:
- Reporting Designation: Product Manager/Outreach Manager/Collection Manager/Regional Business Head/Area Collection Manager
- Reporting Department-Sub BU: SL Initiative Support
