Telesales Representative

Job duties of telesales representative include:

- Committing to good relationships with the customers.
- Aiding in increasing the sales for the business.
- Engaging the customers with questions and queries to make the whole experience of shopping more memorable and fun.
- Meeting the sales target for the day.
- Assessing the market and planning for the future strategies of the company’s marketing sector.
- In the case of any retailer prospect, it must be directed to the field sales sector for future associations with the establishment.
- Collecting information of the customer’s reviews, requests, and other demands.
- Capable of managing the stress and rejection during any bad situations with the consumers.
- Listening and solving the issues presented by buyers.

Responsibilities of telesales representative:

- Helping both the company and customer relations to grow and stay strong.
- Making retail marketing easy and hassle-free for all.
- Presenting, popularizing the product in the most affable way for it to be accepted.
- Making calls without any trouble and also dealing with the complaints by the consumer.
- Taking in orders or requests for the purchaser’s fulfillment within due time.
- Perform follow-up services with customers to determine & the analysis of the said merchandise.
- Encouraging relations with the regulars of the company can be quite beneficial and consistent as well.
- Handling any objections or grievances from the other side in a peaceful manner.

Requirements for telesales representative:

- Effective communicator to deal with the consumer’s queries.
- Good knowledge of using computer-related software for tracking the buyer.
- Excellent knowledge of English.
- Diverse knowledge and adaptability to the cultural and linguistic differences of orders.
- High school diploma of B.A or B.Sc.
- The capability of engaging the customers in a conversation related to the services provided, using an analogy.
- Knowing the inside-out about the working of the entire system of telemarketing.
- Cool-tempered by nature and not getting worked up easily when the receiver of the call abruptly ends it.

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Dimapur, Assam: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Expected Start Date: 04/01/2023