Chargeback Supervisor

Chargeback Supervisor

From accounting and financial planning to risk/fraud analysis and payments, our Finance team ensures not only our company’s financial security, but also that our customers can buy from us with confidence.

Why this job’s a big deal:
Chargeback Receipts and potential losses cause a negative impact to Priceline’s bottom (i.e. EBITDA). As a result, proper dispute management is a critical component in protecting the financial health of the company.

In this role you will get to:
- Work with Priceline’s payment acquirer(s) and associated credit card networks to regularly review and summarize dispute management rules and standard processes- Analyze, review and respond to identified disputes from supplier partners and compose professionally written persuasive essays in defense of Priceline’s bottom line- Maintain the current process for logging, reporting and responding to Priceline’s disputes.- Enhance standard processes to increase dispute outcomes.- Manage the volume of disputes to not miss stated reply by deadlines.- Manage pre - debit memo & debit memo processes.- Coordinate with third party agencies to ensure smooth handling of Chargeback process.- Contribute to the monthly reporting of Chargeback process as directed by Senior Chargeback Manager.- Manage the Chargeback process and its related issues along with the US team.- Participate in Ad Hoc initiatives/projects related to the success of the entire Risk Management Team

Who you are:
- 5+ years of experience in chargeback process (OTA)- Possess excellent oral and written communication skills- Ability to present in a group setting- Expert level ability to compose a comprehensive and concise persuasive essay- Have comprehensive analytical, investigative, and troubleshooting skills- Possess good organization and supervisory skills-
- Basic knowledge with SQL / ORACLE and associated database editors (e.g. DBeaver, Navigator) to run queries- Outbound calling to acquirer / issuing banks / card networks

Who we are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

If you want to be part of something truly special, check us out

Flexible work at Priceline

When we return to the office we will be in a fully flex mode, meaning you decide when to come to the office when it makes sense for you to do so - no minimum number of days in the office. Until then we are all working from home and will return to our flex mode when it is safe to do so.
- Diversity and Inclusion are a Big Deal
- To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.
- Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix

We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.