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Domain Trainee

4 months ago

Gurgaon, India Genpact Full time

**_With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._**
**_. _**

**_Welcome to the relentless pursuit of better._**

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**_ Responsibilities:_**

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**_Conduct quality audits and share feedback with resources_**

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**_Drive Continuous Improvement - make recommendations and drive improvement_**

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**_Data analysis and creation of reports and presentations_**

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**_Strengthen quality management process to improve quality delivery_**

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**_Ensure data management for all results and be accessible without any delay_**

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**_Client concern management_**

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**_Participate in internal and external calibration to ensure consistent scoring and feedback delivery approach_**

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**_Communicate clear instructions to team members_**

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**_Monitor team members and able to provide mentorship whenever needed_**

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**_Build reports to update the company on the team's progress_**

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**_Rapport building with the internal & external partners_**

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**_Ensure that the highest possible levels of customer service are delivered at all times_**

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**_Assist the Manager as and when vital to make the business run effectively and efficiently_**

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**_Ensure the team serves all products to company and brand specification_**

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**_Qualifications:_**

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**_Graduation in any stream except B.Tech and Technical Graduation & Law_**

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**_Essential skills: _**

**_Understanding of Audits and Coaching process_**

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**_Excellent verbal and written communication skills_**

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**_Good analytical and problem-solving skills_**

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**_Proven track record to build effective working relationships with clients & internal partners_**

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**_Project Management and ability to run multiple priorities_**

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**_Positive demeanor with a focus on continuous process improvement and an open mind to change_**

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**_Highly motivated and committed_**

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**_Passion for working with people_**

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**_Attention to detail_**

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**_Technical skills: _**:
**_Insurance knowledge and ability to understand and interpret Insurance terminology_**

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**_Exposure to Insurance claims operations - Claims Adjudication_**

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**_Proficient with MS Excel, MS Word, MS PowerPoint, MS Access, Macros_**

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**_Ability to do root-cause analysis for process gaps highlighted_**

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**_Collaborative approach towards resolving the issues with partners & peers/sub-process areas_**

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**_Ability to crunch data, possesses data driven & fact-based approach_**

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**_Work experience:_**:
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**_Proven experience in Insurance Operations and Claims backend operations for Life, Accident and Health, Disability Insurance_**

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**_Minimum years of experience in Audits and Team Handling/ people facing role._**

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**_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. _**

**_
Job_**_Domain Trainee_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jun 8, 2023, 6:44:09 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_