Micc Executive

Company:
A leading Consulting company with a strong legacy of trust amongst the global Pharmaceutical & Life Sciences industry. The company specializes in Regulatory Affairs, Pharmacovigilance, GxP Compliance solutions to clients for improving patient’s lives through unique Commit-Collaborate-Carry Model.

Global Regulatory Landscape is dynamic and our compliance services (GXP) play a vital role for clients.

Being a trendsetter in GCP Auditing & Consulting, Pharmazone has successfully carried out 2000+ projects for Clinical Monitoring (Bioequivalence, Late Phase), Study Design, Audits, CRO setup & Up-gradation & Programme Management. Our GMP Solutions include Audits, Report Library, Quality Consulting, USFDA/EMA/PICS/WHO accreditation Support, CSV & Engineering Services including Plant Setup & Upgradation.

Though Client's trust is our biggest recognition, our hard work-filled journey has brought us various awards like "Best HealthCare Brand" by CMO Asia -ABP News, “Top 10 Clinical Research Provider” by Silicon India.

**Responsibilities**:

- Attach product replacement authorization form in Track Wise, if inquiry involves replacement request
- Follow Track Wise Convention guide while handling and managing product complaints.
- Responsible for following good documentation practices while completing AEM form
- Responsible for triaging of case
- Responsible for attaching AEM form or other source documentation to case.
- Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.
- Thorough understanding of use of FAQs and product labeling to answer medical information inquiries
- Thorough understanding of regulatory requirements for safety reporting.

**Job Types**: Full-time, Permanent

**Salary**: ₹150,000.00 - ₹400,000.00 per year

Schedule:

- Rotational shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person