IT Helpdesk Associate

Job description

Job Description Summary:
The IT Help Desk Associate will offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

**Responsibilities**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to IT team
- Identify and suggest possible improvements on procedures
- Install MS office s/w products and manage accounts
- Manage company phone system
- Install Windows 7 & 10 and manage accounts
- Support Sales Apps on PC, MAC, and Mobile devices
- Manage IT assets thru IT Management Systems
- Set up and operate audiovisual equipment, including microphones, projects, soundboards, and video monitors
- Alter the arrangement of venues to fit the needs of performers
- Other IT related tasks given by manager

Qualifications:

- BS/BA in IT, Computer Science, or relevant field
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- MS office (Word, Excel, PowerPoint, Access) skills

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person