Graduate Trainee(Infrastructure)

2 weeks ago


Vadodara, India Civica UK Ltd Full time

Role Purpose

Principal Accountabilities Responsibilities:
Service customers: - Engage with customers by digital channels to address incidents and service requests, and process them in line with current service levels and current Civica policies and procedures.

Be accurate: - Maintain accurate records of work completed, changes made, customer interactions in line with data protection laws and Civica policies, and on the systems designated by Civica.

Compliance: - Adhere to current Service Centre Service Management policies, processes and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management).

Professional development: - Maintain and develop your customer skills, technical skills and knowledge of current Civica process and procedures so that you can perform your role in line with the requirements of the business, as advised by or agreed by your line manager.

Continuous Improvement: Feedback to improve existing knowledge management, suggest requirements or content for new knowledge management and if directed by line management, create new knowledge management articles - Suggestions to improve policies, processes, procedures and operations - Support to continuous improvement through active participation.

Work Management: - Take personal responsibility for managing your time effectively and proactively. For example, in meeting any performance standards on utilisation, engage/approach your line manager/management when you are under and over utilised.

Be part of the team: - Work in a manner that embraces Civica culture and values, and participate where possible in Service Centre team activities Accountabilities: Meet operational targets:
**Requirements**:
Mandatory

1 Windows 2008/2012/2016 R2 Including Active Directory, DNS, DHCP, Group Policy

2 MS SQL 2005, 2008 implementation

3 Server hardware configuration, specifically Dell

4 Network design principles and implementation, inc TCP/IP, traffic routing, DNS, VLAN etc

5 Configuration and support of managed switches specifically HP and Dell

6 Experience of working within a direct customer facing environment

**Benefits**

**_ Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021. _**
- Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status._


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