Global Key User

3 weeks ago

Bengaluru, India ALSTOM Full time

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Job Tittle: Global Key User - SEC Portal Application

PURPOSE OF THE JOB:
Alstom RSC Development India is a key train and component development site with vision to become strategic center to achieve more than 40% of global engineering hours. The Shared Engineering Center in India has critical mission to enable Alstom RSC Development and services product lines achieve this vision and thereby help all global sites to achieve the project delivery performance (GR on time, OTIF and RFT). Alstom India shared engineering center has target to achieve 3.0M hours of development work per annum.

RESPONSIBILITIES & ACCOUNTABILITIES:

- Create knowledge management sessions with user community on SEC Portal WoW/dos and don’ts and best practices KU to act as the first point of contact for all concerns and clarifications from Global Users.
- Raise Service Requests on SNOW for issues pertaining to New User Creation, Bug Fix, Metier and EDU mapping, Change in WP Owners and Site Mapping.
- Discuss with SEC Operations and other Business units and align on the new requirements (New EDU creation, User mapping, New Department creation and New Site Code creation).
- Bridge between IS&T and End Users for all issues, suggest IS&T on what is the expected output.
- Validate documentation for enhancement requests, track and follow-up on closure.
- Performance Measurement/KPI’s
- Trainings for New users

ORGANIZATION STRUCTURE
- Reports to Site M&T Manager
- Direct Reports: Not Applicable

Network & Links
- IS&T Organisation.
- SEC Operation SPOC for SEC Portal Application.
- HCC Site and India Engineering Metier Managers, Domain leads and EDU managers.
- Sub-contracting Service Provider identified by IS&T.
- All WLMs across India and HCC Sites.
- India Engineering Quality Team.

QUALIFICATIONS & SKILLS

Knowledge & Experience:

- Engineering Graduate / MCA Graduate with 8+ years’ experience.
- Continual Improvement mindset,
- Proficient in MS Office suite tools, knowledge of handing data
- Good knowledge on DB and Web Applications.
- Conflict management skills
- Presentation, communication
- Ability to work within multiple levels within organisation and strong stakeholder management skills
- Cooperation and Change management
- Excellent communication skills (Verbal and written)

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Segment**:Change Management, Developer, Management, Technology

  • Global Process Solution Key User

    1 month ago

    Bengaluru, Karnataka, India Group Finance Full time

    Global Process Solution Key User **Location**:Bangalore, IN, 562122**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then...

  • Process Solution Key User

    1 month ago

    Bengaluru, India Volvo Group Full time

    India **Position Description** The Process & Solution Key User supports process/solution development, improvements, and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants. The Process & Solution Key User will support the end users and support the full utilization of process and...

  • Process Solution Key User

    1 month ago

    Bengaluru, India Volvo Group Full time

    India **Position Description** The Process & Solution Key User supports process/solution development, improvements, and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants. The Process & Solution Key User will support the end users and support the full utilization of process and...

  • PLM - Key User (KU) / Trainer

    1 month ago

    Bengaluru, India Alstom Full time

    Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us...

  • PLM - Key User (KU) / Trainer

    1 month ago

    Bengaluru, India Alstom Full time

    Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us...

  • PLM - Key User (KU) / Trainer

    1 month ago

    Bengaluru, India Alstom Full time

    Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us...

  • SAP Datasphere and Analytics Cloud Consultant Global Operations.

    1 month ago

    Bengaluru, India msg global solutions Full time

    What will you do? Work in the internal Global Operations department of msg global. Actively work in the project of replacing current BI tool with SAP Analytics Cloud. Design and customize front-end of applications and ETL processes by request. Help setup and develop SAP Datasphere in msg global. Collaborate closely with other Global Operations...

  • User Researcher

    1 month ago

    Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    5+ years proven success leading User/Market Research projects with demonstrated impact. A strong portfolio demonstrating past work experience and deliverables (eg: study plans, reports) Masters in Human Factors, Cognitive Psychology, or similar Amazon India is seeking an innovative and highly motivated User researcher to help us define the future of retail...

  • Senior User Experience Designer

    1 week ago

    Bengaluru, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...

  • Accounting Associate, Global Payroll and Expense

    1 month ago

    Bengaluru, India Velocity Global Full time

    *** - We are looking for a highly skilled Global Payroll & Expense Accounting Associate to join our growing Global India Finance Team. This full-time position will be supporting Payroll Team lead, responsible for overseeing and managing the payroll postings for our employees across multiple countries - including supporting Internal expenses, bonus accruals...

  • User Experience Designer

    7 days ago

    Bengaluru, India HCLSoftware Full time

    About HCL Software HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCL Software is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more...

  • User Research

    5 days ago

    Bengaluru, Karnataka, India Leap Finance Full time

    **About us**: We are building this and this and this In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech! And we love that we succeed as a business while powering the dreams of talented students! **Founder...

  • User Experience Designer

    3 weeks ago

    Bengaluru, India HCLSoftware Full time

    About HCL SoftwareHCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCL Software is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than...

  • User Experience Designer

    3 weeks ago

    Bengaluru, India HCLSoftware Full time

    About HCL SoftwareHCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCL Software is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than...

  • User Experience Designer

    7 days ago

    Bengaluru, India o9 Solutions, Inc. Full time

    Be part of something revolutionary. We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better,...

  • User Experience Designer

    1 month ago

    Bengaluru, India o9 Solutions, Inc. Full time

    Be part of something revolutionary.We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...

  • User Experience Designer

    1 month ago

    Bengaluru, India o9 Solutions, Inc. Full time

    Be part of something revolutionary.We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...

  • User Experience Designer

    4 weeks ago

    Bengaluru, India HCLSoftware Full time

    About HCL SoftwareHCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCL Software is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than...

  • User Experience Designer

    4 weeks ago

    Bengaluru, India HCLSoftware Full time

    About HCL SoftwareHCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCL Software is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than...

  • Global Service Operations Expert

    1 month ago

    Bengaluru, India Alcon Full time

    We are looking for a highly skilled and experienced Global Service Operations Expert to join our team. In this role, you will provide deep technical and professional support to Alcon Technical Service departments globally while ensuring end users are trained and knowledgeable in business processes and system usage. As a key contributor to our global...