Phone Banking Mumbai

3 weeks ago

Mumbai, India QWEEN NETWORK LLP Full time

Phone Banking Officer Goregaon, Mumbai and Pernungudy Chennai

Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory,first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Shift Timing:

- 24/7 rotational shifts and week offs. For female employees from 6:30 am to 9:30 pm rotational
shifts.

Key Responsibilities:

- Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer
satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts.

We are hiring for 2 grades
- **Assistant Manager** - 4lpa - Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience

**Deputy Manager** - 7lpa - Post Graduate/ Engineering Graduates and 4+ years Experience

Please ensure no gap in studies/ no back logs. Open to work in shifts as in days/noon/night.It will be rotational.

Role Proficiencies:

- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new

department.

**Salary**: ₹200,000.00 - ₹800,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Rotational shift

**Speak with the employer**
+91 08200575802

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