Support Executive

2 weeks ago


Bengaluru Karnataka, India Cleartax Full time

ID: 1534 | 1-3 yrs | Bengaluru | careers

**Support Executive -L2 JD**

At CLEAR(formerly known as ClearTax), we are on a mission to simplify financial lives for all Indians. We make delightful tax-based SaaS and financial service products for businesses and individuals which helps them save money and time. We are trusted by over 6 million Indians, more than 50,000 tax professionals, 1 million small businesses and 3,000 large enterprises. For small and large businesses, our product suite covers invoicing, GST, a range of managed services and credit. For tax professionals, we offer comprehensive GST, Income Tax and TDS solutions. For individuals, we offer tax and wealth management solutions. With this Series C round, we have raised $140 million in equity capital since inception.

We have built rich platforms for GST, e-Waybill, e-Invoicing, ITR and TDS much ahead of the curve in India’s business digitization journey. We now see a material part of our country's trade with $200B worth of invoices flowing every year. It is still day one for us as our goal is to scale 10x to 6 million businesses. For the same, we are going mobile-first for all our customer segments and building credit, payments, insurance, network and business discovery engines on our core platform.

**About the Role**

The L2 Executives are responsible for handling escalated issues requiring in-depth domain knowledge, technical expertise, and collaboration with internal teams like Product and Engineering.

**Responsibilities (What you'll be expected to do)**
- Collaborate with Product and Tech teams to troubleshoot escalated issues, including product bugs or API disruptions.
- Conduct root cause analysis for recurring issues and document findings to improve future resolutions.
- Ensure timely and effective communication with customers, explaining technical resolutions in simple, comprehensible language.
- Maintain detailed documentation of escalated cases, including resolution outcomes and recommendations for system improvements.
- Contribute to the development of chatbot enhancements, product testing, and system optimization.
- Participate in process improvement initiatives to achieve operational excellence.

**Qualifications**
- Semi-CA/CA qualification with strong domain knowledge in taxation and product-based solutions.
- Proficiency in analyzing technical problems and developing efficient solutions.
- Strong collaboration and communication skills.
- Hands-on experience with CRM and ticket management tools.
- Ability to work in a dynamic environment with cross-functional teams.
- Previous experience in technical support or similar roles preferred.



  • Bommanahalli , Bengaluru, Karnataka, India Child Support Foundation Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...


  • Shivaji Nagar, Bengaluru, Karnataka, India Child Support Foundation Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1 yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8 LPA to 3.5 LPA Job Location - Shivajinagar, Bangalore **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid...


  • JP Nagar, Bengaluru, Karnataka, India Child Support Foundation Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1 yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8 LPA to 3.5 LPA Job Location - Shivajinagar, Bangalore **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid...

  • Support Executive

    3 weeks ago


    Bengaluru, Karnataka, India ZopSmart Full time

    **Job Title**: Senior Support Executive (SaaS Platform) **Location**: Bangalore **Job Type**: Full-time **About Us**: We offer a comprehensive SaaS platform that simplifies setting up and running online businesses. Our platform provides solutions for e-commerce, marketing, and business operations, enabling businesses to scale effortlessly. We are...

  • Executive IT Support

    3 months ago


    Bengaluru, Karnataka, India Ms. Prerana Motors Pvt Ltd Full time

    **Role: Asst. Manager IT / Sr. Executive IT/Executive IT** **Experience**:Min**. 2** to 5 years’ Experience in IT industry (systems & networking) **Qualification**:Diploma (CS), B.Sc. (CS), BCA, other graduates can also be considered depending upon Knowledge & Experience. **In-Charge of**:CVD SALES -Lalbagh Road (all branches including 1S). **1.**...


  • Bengaluru, India Child Support Foundation Full time

    Hindi is mandatory - Initiating calls with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and...


  • Bengaluru, Karnataka, India Toolyt Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the...


  • Bengaluru, Karnataka, India Child Support Foundation Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Maintaining a pleasant working environment for your team. **Salary**: ₹11,000.00 - ₹17,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...

  • IT Support Executive

    5 months ago


    Bengaluru, Karnataka, India QDegrees Full time

    **Who are we**: We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence ” Join us **IT Support...

  • Executive Housekeeper

    6 months ago


    RT Nagar, Bengaluru, Karnataka, India Professional Hospitality & Support Services Full time

    Executive housekeepers direct and control housekeeping operations and staff of the housekeeping department. Executive housekeeper coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties...

  • Recruitment Executive

    4 weeks ago


    Electronic City, Bengaluru, Karnataka, India Bardwood Support Services Full time

    Responsibilities: - Screen resumes and CVs, conducting initial phone interviews to assess suitability. **Required Skills**: - Minimum 1 year experience as a Recruiter or Recruitment Executive. - Excellent communication and interpersonal skills, both written and verbal. - Ability to adapt the changes. - Strong analytical and problem-solving skills. -...

  • Executive Housekeeper

    6 months ago


    Bengaluru, Karnataka, India Professional Hospitality & Support Services Full time

    Job description We are looking for 2 area wise Executive Housekeeper for the operations in Bangalore. **Qualifications/Skills**: - The applicants must have a Diploma/Degree in Hotel Management. - Applicants should be familiar with working in Excel and MS Word. - Excellent communication/presentation skills and ability to build relationships. - Enthusiastic...

  • Executive Housekeeper

    3 months ago


    Bengaluru, Karnataka, India Professional Hospitality & Support Services Full time

    Job description We are looking for 2 area wise Executive Housekeeper for the operations in Bangalore. **Qualifications/Skills**: - The applicants must have a Diploma/Degree in Hotel Management. - Applicants should be familiar with working in Excel and MS Word. - Excellent communication/presentation skills and ability to build relationships. - Enthusiastic...


  • Bengaluru, Karnataka, India MSR IT Solutions Pvt Ltd Full time

    **System Support Executive** Job Type : Permanent Location - Bangalore **Education **- A diploma in electrical/ electronics/ Computers/ Hospitality. **Skill set (Technical)** - Knowledge in Computer hardware and networking with TCP/IP to support hardware items installed in client site. - To be a part of project implementation team when product being...

  • Executive Housekeeper

    2 months ago


    Bengaluru, Karnataka, India Professional Hospitality & Support Services Full time

    Job description We are looking for 2 area wise Executive Housekeeper for the operations in Bangalore. **Qualifications/Skills**: - The applicants must have a Diploma/Degree in Hotel Management. - Applicants should be familiar with working in Excel and MS Word. - Excellent communication/presentation skills and ability to build relationships. - Enthusiastic...


  • Bengaluru, Karnataka, India Geojit Financial Services Ltd Full time

    **Business Support Executive - JD** Qualification: Graduation with NISM 5 & NISM 8 Certificates are preferred Experience: Minimum 1 year in stock market company CTC: 20k to 30k per month Location: Hyderabad, Bangalore, Chennai & Mumbai Skills: Should know how to do KYC and open DMAT accounts on computer **GENERAL ROLE** Execute operations, sales and...


  • Bengaluru, Karnataka, India ZopSmart Full time

    **Job Title**: Junior Support Executive (SaaS Platform) **Location**: Bangalore **Job Type**: Full-time or Internship (Freshers welcome) **About Us**: We are a leading SaaS platform that helps businesses set up and run online stores with ease. Our platform offers a range of features for business growth, from marketing to operational tools. We are...

  • IT Support Executive

    6 months ago


    Bengaluru, Karnataka, India Commissum Full time

    **Company Description**: **_ Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...


  • Bengaluru, Karnataka, India Child Support Foundation Full time

    Providing customers with clear instructions to resolve issues. - Relaying extensive product information to customers. - Rerouting customer calls to other departments when advanced solutions are needed. - Closing sales for the company. **Salary**: ₹11,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational...


  • Bengaluru, Karnataka, India Attica Gold Pvt Ltd Full time

    Attica Gold company hiring Customer support exectuives in banglore with multiple language. The customer support executive function includes all communication with customer, both proactive and reactive daily. The role will include inbound and outbound calling. The communication and follow up to resolve the queries include the following, 1. Making out calls...