Production Support18363

Positions: 2 Full Time

Experience

8 - 15 Years

**Mandatory Skills**: Production Support, Sql Server, Aladdin, Trade Finance

**Good to have Skills**: Production Support, Sql Server, Aladdin, Trade Finance
- 6 + years if Experience in Aladdin and investment industry is Mandatory,
- Ability to interface with FO end users
- Good understanding of investment data and attentive to details
- Ability to independently drill down in / out of Aladdin to find issue root cause.
- Familiar with database. Able to run queries as part of issue analysis.
- Knowledge in SQL Server.
- Knowledge in JIRA/ServiceNow/Confluence. High level responsibilities:

- Offshore L2/L3 support folk working in US hour to support Aladdin.
- Support Aladdin end user queries. Perform analysis, determine root cause, engage various teams to drive solution, proactively provide status to end user.
- Track issues and report KPI
- Should be flexible to work in night shifts.