Process Associate

2 months ago

Bodakdev Ahmedabad Gujarat, India DIGITEL MEDIA LLP Full time

**Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)**

**Company**: Digitel Media LLP
**Location**: S.G Highway, Ahmedabad, Gujarat
**Shift**: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off)
**Salary**: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives
**Employment Type**: Full Time, Permanent
**Education**: Under Graduate/ Graduate

**Benefits**:

- Health insurance
- Leave encashment
- Performance-based incentives including commission, quarterly bonus

**Job Roles and Responsibilities**:
**Customer Engagement**:

- Conduct outbound calls to potential customers in the US.
- Effectively communicate to understand customer needs and generate leads.
- Maintain a high level of professionalism and customer service orientation.

**Lead Generation**:

- Utilize scripts and product knowledge to effectively gather and qualify leads.
- Document and update customer records based on interactions.

**Performance Metrics**:

- Meet and exceed daily and monthly targets for lead generation and call quality.
- Contribute to team targets and collaborate with colleagues to achieve goals.

**Compliance and Reporting**:

- Adhere to company policies and procedures consistently.
- Provide regular reports and updates on call outcomes and lead quality.

**Skills and Qualifications**:

- Strong verbal communication skills in English (preferred).
- Ability to work night shifts aligned with US timings.
- Prior experience in customer service or sales preferred but not mandatory.
- High school diploma; additional education or certification in customer service is a plus.

**Work Environment**:

- Fast-paced and target-driven environment.
- Opportunity for career growth and skill development in the BPO industry.

**Job Types**: Full-time, Permanent, Fresher

**Schedule**:

- Night shift
- Fixed shift
- Monday to Friday
- US shift

**Supplemental pay types**:

- Commission pay
- Performance bonus
- Quarterly bonus

**Ability to commute/relocate**:

- Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Shift availability**:

- Night Shift (preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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