Systems Programming Associate

6 months ago


Chennai Tamil Nadu, India UPS India Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Summary**
This position performs testing, analysis, and operational maintenance to protect and support UPS's Information Services Management's (ISM) fixed and mobile assets. He/She supports systems engineering staff in sustaining key enterprise devices (e.g., DWS, Thermal Printing, Scanning Hardware, Scales, and Data Terminals) and related peripheral hardware and system software. This position assists with testing, installation, and configuration of vendor and UPS developed solutions. He/She performs tasks (e.g., monitoring, back-up, recovery operations, etc.) to ensure availability and assists with executing business continuity plans and testing.

**Primary Skills**:

- Assist to document supported product, UPS specific requirements and other details for individual knowledge and continual development for Broadcom ESP, OpenText ChangeMan ZMF, ServiceNow, O365 and other required products. Resource must have moderate knowledge and skills in CA Broadcom ESP and OpenText ChangeMan ZMF products.
- Monitors events on mainframe consoles to respond to incoming support calls and to assist with the resolution of incidents and events.
- Assists with the design, build, testing, implementation, and support of solutions to ensure effective system environment security.
- Assists with the design and documentation of business continuity plans to identify UPS’s exposure to internal and external threats and provide effective prevention and recovery.
- Assists with the design and documentation of business continuity plans to identify UPS’s exposure to internal and external threats and provide effective prevention and recovery.
- Receives and completes support requests to ensure problem resolution occurs within established guidelines.
- Responds to support requests and provides information to enable problem resolution and to escalate unresolved cases within established procedures.
- Maintains records of actions taken to communicate problem resolution status and to comply with established procedures.
- Assists with recreating problems and testing of remediation and workaround procedures to facilitate future problem resolutions.
- Assist in supporting and implementing customer driven changes in support of business-driven initiatives such as System Maintenance, Application Software Release, Application Migrations and Upgrades.
- Follow UPS change management process to support product development, maintenance and implementation related requirements.

**Secondary Skills**:

- Familiar with IBM z/OS system.
- Familiar with CA Broadcom ESP and Micro Focus ChangeMan ZMF vendor software
- Familiar with distributed systems (for CA Broadcom ESP product) ex: Linux, Windows and etc..
- Familiar with RACF standards
- Knowledge in the installation, customization & maintenance of IBM z/OS
- Experience with backup, replication, and disaster recovery solutions.
- Expert MS Office

**Qualifications**:

- Bachelor's Degree or International equivalent - Preferred
- Able to travel occasionally
- Able to provide on-call support including nights and on weekends
- Able to work a flexible schedule

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.



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