Executive

3 weeks ago


Thane, India Tata AIA Life Full time

**Position Title
Customer Service Executive

**Department
Field Operations

**Level/ Band
Executive

B. **Role Summary **(Please specify the few lines one the overall role expectation and delivery)
**Will be responsible to do the following
- **

o Resolve Customer service query.

o Resolve distributors query.

o Service to Sales lead generation.

o SR creation in CRM

**C. **Organizational Relationships**

**Reports to
**Prasenjit Banerjee
**Supervises
**NA
**D. **Job Dimensions**

**Geographic Area Covered
Pan India

**Stakeholders **Internal
Sales and Distributions

**External
TALIC Customers

**E. **Key Result Areas **( In Bullet points )**
- Customer service- Distribution servicing- Service to sales lead generations**F. **Competencies **( **Please add relevant competencies. Competencies to be filled as per the Competency dictionary only)

**Need to have multilingual speaking and understanding capabilities for attending to customer**

**from Kiosk.**

**Active listening skills, effective communication, Attention to details, solution oriented are a**

**few competencies which we are looking at.
**G

**Skills Required**:
**Technical
**Knowledge of Computer and Excel
**Behavioral *
**Essential
**Desired
**Interpersonal skills
**Yes
**Communication skills
**Yes
**Creative thinking skills
**Yes
**Supervising/Leadership skills
**Yes
**Teamwork Skills
**Yes
**Influencing skills
**Yes
**Relationship Building skills
**Yes
**Decision making skills
**Yes
**H **Incumbent Characteristics
**Essential
**Desired
**Qualification
Graduate

**Experience
1 Year



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