Telecaller

2 months ago

Madgaon, India The Technology Maker Full time

As a telecaller, your main role is to make outbound calls to potential customers with the aim of generating leads, promoting products or services, and closing sales. You will be responsible for effectively communicating with customers over the phone and maintaining accurate records of interactions. Here's a typical job description for a telecaller:
**Responsibilities**:
Make outbound calls to prospective customers from a provided list or database.

Introduce and promote products or services to potential customers.

Follow a script or talking points to convey key information and address customer queries.

Identify and qualify leads based on customer needs, budget, and interest.

Provide detailed information about products or services and answer customer questions.

Maintain a polite and professional tone during conversations.

Overcome objections and persuade customers to make a purchase or take the desired action.

Record and update customer information accurately in a CRM system or designated database.

Follow up on customer inquiries or requests in a timely manner.

Collaborate with the sales team to schedule appointments or demos for interested customers.

Meet or exceed individual and team targets for lead generation and sales.

Stay informed about product features, benefits, and pricing to effectively address customer queries.

Maintain a positive and enthusiastic attitude to engage customers and create a positive impression.

Handle customer complaints or issues and escalate unresolved problems to the appropriate department.

**Requirements**:
Excellent verbal communication skills with fluency in the local language(s).

Good listening skills and ability to understand customer needs.

Strong persuasive and negotiation abilities.

Patience and ability to handle rejection.

Basic computer skills and familiarity with CRM systems or databases.

Ability to work in a target-driven and fast-paced environment.

Good organizational and time management skills.

Professional and courteous demeanor.

Prior experience in telemarketing, tele-sales, or customer service (preferred but not always required).

High school diploma or equivalent (some companies may require a degree).

Please note that specific responsibilities and requirements may vary depending on the company and industry. It's important to review the job description provided by the hiring company for precise details.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Madgaon, Goa: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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