Pd - Collection

3 days ago

Gurugram Haryana, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._
- Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
- Welcome to the relentless pursuit of better._

**_ _**
- We are looking for professionals with Collections Skills who have worked preferably in collections management and have a good understanding of upstream and downstream of Collections._

**_ _**
- Responsibilities_
- _Should be able to work in blended environment where able to cater both Inbound and Outbound calls._
- _Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all servicing efforts._
- _Handle up to 1-179 days (early stage and late stage both) past delinquent account._
- _Primary responsibility is to ensure that the account becomes current & provide solution to keep it current for long term._
- _Also ensuring to identify distressed customers who cannot pay their bills and give them a short term or a long-term solution such as Hardship or a long-term arrangement._
- _Provide payment plans basis customer requirement._
- _Strong analytical and accounting skills_
- _Focus on team goals and successes, not just individual goals and successes._
- _Willingness to take additional training as suggested by management._

**_ _**
- Qualifications we seek in you_
- Minimum Qualifications_
- _Graduate_
- _Freshers are eligible._
- _Excellent English interpersonal skills_

**_ _**
- Preferred Qualifications_
- _Prior collections management experience_

**_ _**

**_
Job_**_Process Developer_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Apr 3, 2024, 7:48:36 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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