Cse (Customer Support Executive)
3 months ago
**Job Description-**
- Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
- Resolve 9-10 customer tickets per hour
- To understand the product features for better problem solving.
- To keep records of customer interactions, transactions, comments, complaints.
- Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
- To ensure customer satisfaction and provide an empathetic experience to every user.
- To own every interaction with the customer and ensure every customer is a happy customer
- Reporting all product and service-related issue/trends to the respective support staff
**Requirements-**
- Graduation is mandatory
- 1+ years of experience in customer service function (e-com / hospitality industry preferred)
- Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
- Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
- Effective problem solving skill
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Shift allowance
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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