Trainer Back Office

6 days ago


Ambattur Chennai Tamil Nadu, India Datamark BPO Service (P) Ltd Full time

**Position Overview**:
The Trainer for Back Office is responsible for delivering high-quality training presentations to classes of new and existing employees, in a classroom setting. This position uses basic knowledge of training concepts, policies, practices, and procedures. The Trainer for Back Office will be responsible for the development of training materials and delivery of applicable programs.

**Primary Responsibilities**:

- Develops, modifies, implements, and conducts training programs to ensure the effectiveness of programs delivered to back-office personnel.
- Trains employees on the back office business rules, process knowledge, as well as refresher training for existing employees.
- Formulates teaching outline and determines the best instructional method
- Ensures training is aligned with operational and employee needs and provides input on proposed changes
- Provides feedback and recommended changes on training modules and materials to management
- Provides management with up-to-date reporting regarding trainee progress and training programs
- Provides input to the development of more standardized/pre-existing training materials (including skills, technical, management and staff development training) offering both presentation and content improvements
- Prepares periodic, standardized reports and analyzes development and training needs
- Determines training methodologies and effective training techniques while using best practices to ensure material is being retained.
- Develops training programs when there are new products and/or services.
- Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies.
- Selects or develops teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
- Tests trainees to measure progress and to evaluate effectiveness of training.
- Reports individuals' progress and identifies additional training needs.
- Other duties as assigned

**Minimum Qualifications**:

- Education Requirement:

- High School diploma or equivalent, Bachelor’s degree in Business or related field preferred
- Field Experience:

- At least 3 years of experience in customer support, client services, or related field

**- Position Experience**:

- At least 1 year of training experience in a related technical/professional services area; 2 or more years preferred

**- Other Qualifications**:

- Must be Bilingual (English & Spanish)
- Experience in a training or Operational environment preferred

**Required Skills**:

- Professional demeanor and attitude
- Detail-oriented and highly organized
- Problem-solvingng
- High degree of flexibility and ability to effectively prioritize and complete multiple tasks
- Ability to work independently
- High degree of proficiency with all Microsoft Office 360 Suite
- Excellent interpersonal skills

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Work Location: In person

Application Deadline: 07/06/2024


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