Am Premier Services

3 weeks ago

Pune, India HSBC Full time

-Job description

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

**Principal Responsibilities**

The HSBC Premier offering is one of the world’s first globally linked banking offerings and of strategic importance for HSBC.

The role requires you to be part of Premier relationship teams across branches & provide dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day-to-day contact with their clients in the delivery of the proposition objectives.

In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide the customer with a memorable service experience by having a problem solving attitude.
- Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients
- Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity
- Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact
- Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement
- Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimize referrals to the PRM for routine transactions.
- Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools
- Maintains a basic understanding and technical knowledge of relevant products and services
- Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls.
- Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling
- Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times
- Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Group Operations functional instruction manual.
- Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
- Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the HSBC Bank India RBWM is fully compliant with the PEP LoBP.
- Be aware and identify high risk indicators for various products and Services offered by HSBC Bank India RBWM example Cash, insurance, credit cards products etc.
- Ensure that all records are obtained in respect of INM RBWM customers or New-to-bank customer for any products and services provided by HSBC are as per the process laid down.
- Ensure that the prescribed process is being followed while dealing with non-HSBC customers request for monetary instruments and wire transfers
- Be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and ensure the same is communicated to customer in an effective and polite manner
- Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile
Requirements
- Bachelor's degree or equivalent experience/MBA (preferred)
- Experience (preferable) in Client facing relationship management role
- Re

  • Am Premier Services

    1 month ago

    Pune, India HSBC Full time

    **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Retail Banking...

  • Salesforce Cpq Architect

    1 month ago

    Pune, India Evyavan Premier Full time

    From 8 to 13 year(s) of experience - ₹ 8-18 Lacs P.A. - Pune, Bangalore/Bengaluruor **Roles and Responsibilities** Responsible for creating & delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Force, Visualforce and other technologies. Salesforce Dev, Admin, PD1 Certificate - Salesforce CPQ Specialist...

  • Customer Service

    1 month ago

    Pune, India AM Infoweb Full time

    a) Minimum 6 months+ experience in International Voice c) Domestic Experience profiles need to have a domestic BPO/voice experience d) Fresher profiles should have completed graduation e) Lead Gen / Demand Gen profiles will not be eligible for screening. **JD For Experienced**: Excellent Communication Skills. Minimum 6 months of experience in the...

  • Am- G&a

    6 hours ago

    Pune, India CP HR Services Full time

    Posted On - 12 January 2023 APPLY NOW **Industry**: IT-Software / Software Services **City**: Pune Company Description A Client of CP HR Services Pvt Ltd is a leading Insurance Company handing the Governance team in Pune and Bangalore location with the headoffice in UK. **Mandatory Skills**: - IT Control Assurance and Testing Financial Reporting Control...

  • Am- Governanve

    4 weeks ago

    Pune, India CP HR Services Pvt.Ltd Full time

    **Position - AM- Governance & Assurance (CISA)** Location: - Magarpatta, Pune Experience required: - 5-7 years Salary offered: - Open Qualification: - B.Tech/ MBA/ CA Certification: - CISA certification (Compulsory) with 5-7 years of experience in IT assurance Mandatory Skills: - IT Control Assurance and Testing - Financial Reporting Control...

  • Am - Service Delivery

    1 week ago

    Pune, India Vodafone Full time

    **Description**: - The Senior Finance Services Advisor provides advice and carries out accurate and timely processing of all financial transactions and maintenance and monitoring of controls, within a shared services environment. The Senior Finance Services Advisor has a good understanding of standardised concepts and procedures within the finance service...

  • Warehouse -Agile Airport Services -Pune

    2 months ago

    Pune, India Agile Airport Services Full time

    Job Requirements Job Title: Junior Technical Officer - PLM (Warehouse & Stores)Company Name: Agile Airport ServicesLocation: PuneSalary: INR 2-3.5lakhs per yearEmployment Type: Full TimeJunior Technical Officer - PLM (Warehouse & Stores)Agile Airport ServicesSend me jobs like thisApplyJob Description:Are you ready to embark on a career in aviation? Join us...

  • Draughtsman

    1 month ago

    Pune, Maharashtra, India Premier Services Full time

    1) Experience: 5/7 years 2) Education: NCTVT/ Diploma in Mech Engg 3) Job description: a) Should have worked in power plant projects involving WHRB’s, steam turbine package. b) Should be able to handle the complete project independently. c) Will be involved in - Preparation of manufacturing drawings of WHRB (smoke tube and water tube), pressure...

  • Am Interior Design

    1 month ago

    Pune, India Skillventory Full time

    **AM Interior Design**: - From 4 to 6 year(s) of experience - ₹ Not Disclosed by Recruiter - Puneor **Roles and Responsibilities** Strategy and Planning - Assist Manager Design to - Coordinate with management and internal stakeholders to capture expectations and provide design briefs to external design consultants and infrastructure planners for...

  • Urgently Hiring Customer Support

    1 month ago

    Pune, India AM Infoweb Full time

    Job description a) Minimum 1 year experience in International Voice b) Excellent Communication Skills. (Flaunting) d) Domestic Experience profiles need to have a domestic BPO/voice experienc e) Immediately joiner only **Salary**: ₹8,453.83 - ₹30,342.64 per month Schedule: - Night shift Supplemental pay types: - Performance bonus Ability to...

  • Urgently Hiring Customer Support

    4 weeks ago

    Pune, India AM Infoweb Full time

    a) Minimum 1 year experience in International Voice b) Excellent Communication Skills. (Flaunting) d) Domestic Experience profiles need to have a domestic BPO/voice experience e) Immediately joiner only **Salary**: ₹20,000.00 - ₹30,318.12 per month Schedule: - Night shift Supplemental pay types: - Performance bonus Ability to...

  • Am

    2 weeks ago

    Pune, India Vodafone Full time

    **Description**: - The Customer Care Team Leader delivers support and supervisory responsibility to a team of Customer Care Advisors, in line with Vodafone **Job Responsibility**: - Demonstrates a good understanding of established policies and procedures enabling the provision of exceptional customer service; - Supports team in providing accurate and...

  • Forgerock Expert Am and Ds in Smi

    7 days ago

    Pune, India CGI Full time

    **ForgeRock Expert AM and DS in SMI - IAM Team**: **Category**: Software Development/ Engineering **Main location**: India, Maharashtra, Pune **Position ID**: J1222-0782 **Employment Type**: Full Time **Position Description**: - 3 TO 4 YEARS EXP PREFERRED - JD: - Protocols: On top of products, we need people understanding of the concepts - LDAP -...

  • Trainee - Plm & Alfresco Ams

    5 days ago

    Pune, India Konecranes Full time

    Employment type: Fixed Term- Full-time/part-time position: Full time- Job Code USA/CA: **Trainee - PLM & Alfresco AMS**: - At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do,...

  • Am

    1 month ago

    Pune, India Vodafone Full time

    **Description**: - The Treasury/Insurance Advisor supports in the provision of services related to the strategic management of financial risks, using a combination of financial derivatives in line with standardised finance procedures and concepts and carries out administration activities.The Treasury/Insurance Advisor conveys a good understanding of...

  • Am - Liability Sales (Location : Pune)

    4 weeks ago

    Pune, India CSB Bank Full time

    AM - Liability Sales (Location : Pune)MFT10042 - Retail BankingCity - Pune - Required Experience - 1 - 5 Years -Posted On - 17 Nov 2023 Basic Section No. Of Openings - 10 - Grade - NA1 - Designation - Others - Closing Date - 01 Mar 2024 - Organisational Organisation - CSB Bank - Organization Unit - Retail & SME (Business And Risk), Operations & IT - Sub...

  • Customer Service Representative

    2 days ago

    Pune, India Digital Xpressions Full time

    **Customer Service Executive** **Job Summary** **Responsibilities** - Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making. - Customer orientation and ability to adapt/respond to different types of characters. - Maintaining a positive, empathetic and professional attitude toward customers at all...

  • Am

    2 weeks ago

    Pune, Maharashtra, India Vodafone Full time

    **What you’ll do**: - The Network Operations Engineer supports in the provision of provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities. The Network Operations Engineer conveys a good understanding of established concepts and procedures in...

  • Customer Service Executive

    1 month ago

    Pune, India Digital Xpressions Full time

    **Customer Service Executive** **Job Summary** **Responsibilities** - Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making. - Customer orientation and ability to adapt/respond to different types of characters. - Maintaining a positive, empathetic and professional attitude toward customers at all...

  • Customer Service Representative

    2 weeks ago

    Pune, India Digital Xpressions Full time

    **Responsibilities** - Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making. - Customer orientation and ability to adapt/respond to different types of characters. - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Replying to user's issues or queries...