E-commerce Support Executive

2 months ago


Navi Mumbai Maharashtra, India Globalspace Healthcare Technologies Pvt Ltd Full time

**Overview**

Additionally, assist with administrative duties, and other supportive roles in the organization.

**Main Job responsibility**:

- Manage, process, and track customer orders to ensure accuracy.
- Proper packagaing and timely delivery of online orders to customers.
- Stock Management of all the products for the Ecommerce which includes all inward and outward of the warehouse
- Actively involved in pre-sales & post-sales support which includes: answering questions (includes: product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
- Vendor Management for the product orders and procurement
- Data entry/analysis and report creation in the CRM System.
- Communicate and coordinating internally with Ecommerce manager and working collaboratively with eCommerce Channel partner, Logistics and vendors, when needed.
- Manage Office administrative task in the organization

**Skills Required**:

- Experience in Ecommerce Customer management, Order management or relevant role
- Good communication and interpersonal abilities
- Can speak English
- Familiarity with office management procedures and basic accounting principles
- Proficiency in MS Word & MS Excel and office management software (CRM etc.)
- Comfortable in using laptop and other office electronic equipment.
- Internet Savvy
- Experience in inventory management
- Good administrative skills and can work under pressure
- Driving skills is an advantage

Job Location: Navi Mumbai

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- E-commerce: 1 year (preferred)
- Office Adminstration: 1 year (preferred)



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