E-commerce Support Executive
2 months ago
**Overview**
Additionally, assist with administrative duties, and other supportive roles in the organization.
**Main Job responsibility**:
- Manage, process, and track customer orders to ensure accuracy.
- Proper packagaing and timely delivery of online orders to customers.
- Stock Management of all the products for the Ecommerce which includes all inward and outward of the warehouse
- Actively involved in pre-sales & post-sales support which includes: answering questions (includes: product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
- Vendor Management for the product orders and procurement
- Data entry/analysis and report creation in the CRM System.
- Communicate and coordinating internally with Ecommerce manager and working collaboratively with eCommerce Channel partner, Logistics and vendors, when needed.
- Manage Office administrative task in the organization
**Skills Required**:
- Experience in Ecommerce Customer management, Order management or relevant role
- Good communication and interpersonal abilities
- Can speak English
- Familiarity with office management procedures and basic accounting principles
- Proficiency in MS Word & MS Excel and office management software (CRM etc.)
- Comfortable in using laptop and other office electronic equipment.
- Internet Savvy
- Experience in inventory management
- Good administrative skills and can work under pressure
- Driving skills is an advantage
Job Location: Navi Mumbai
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Experience**:
- E-commerce: 1 year (preferred)
- Office Adminstration: 1 year (preferred)
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