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Sales Contingent Worker

2 months ago

Gurgaon, India Harvard Business Publishing Full time

Harvard Business Publishing (HBP) is an idea-driven company with a commitment to improving the practice of management. We're a wholly owned subsidiary of Harvard University serving customers across three primary markets: educational institutions, corporations, and individual managers.

Research and Sales Support Associate will provide backend sales support to our sales teams and also provide critical administrative direct customer support to our clients. The person should be adept at managing ongoing client requirements including setting up our products, fulfillment, and resolving billing/invoice issues. This position would report to Global Support Services Manager (Based in India).

Key Responsibilities:

- Market Research
- Basic understanding of research techniques, information sources, and statistical analysis/analytic techniques relevant to different geographies and industries
- Research In the area of HR, Organizational Behavior, and Organizational culture - research on trends, issues, and concepts to efficiently respond to complex research questions by delivering synthesized, actionable facts and insights to our Sales Team.
- Structuring research and presenting facts and insights as per our standard templates
- Content Management
- Become proficient with Corporate Learning content management systems and technology platforms to manage and research content.
- Ability to research on content (Articles, case studies, videos, etc) in areas of HR, Organizational Behavior, and Organizational culture to align content offerings to client needs
- Proposal Support
- Collating information for participating in bids/tenders/RFPs
- Expert Powerpoint capabilities to quickly design and format client proposals.
- Client Support
- Ability to provide strategic support to our Higher education clients, on our various e-learning offerings (Simulation Multimedia cases, etc)
- Training client’s administrative resources on accessing content, registering faculty, and usage reporting
- Adept in managing Sales and Marketing related operations which include setting up simulations and other e-learning setups for our clients
- Occasionally help support the Higher Education sales team in managing events such as case method teaching seminars etc

**Requirements**:

- Bachelor's degree (Education in the field of HR, organization behavior is a plus)
- 2-3 years experience in providing sales support
- Experience in working with Powerpoint is a must. Advanced power point skills will be a plus
- A team player able to work effectively within a team setting and across cultures with clients around the globe, experience in working with global sales teams and the education industry will be a plus
- Excel under an intense work schedule with conflicting demands on time and resource
- Proven success working in a team environment and in balancing multiple priorities
- Self-motivated, detail-oriented, and strong interpersonal skills
- Ability to maintain strict professionalism and high responsiveness in all client (internal and external) communication

What we offer

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays

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