Call Centre Advisor
2 weeks ago
Responsibilities
Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹8,571.59 - ₹18,305.04 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
**Speak with the employer**
+91 8700426029
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