Noc Helpdesk Executive

Position: NOC Helpdesk Executive

Location: New Raipur

Experience: 0-1 year

**Salary**: 15000/- PM

Educational Qualifications: BE, B. Tech,MCA in computer science.

Skillset:

- Basic knowledge of networking principles and concepts, particularly with Cisco devices.Excellent communication skills, both verbal and written.
- Strong customer service orientation and ability to handle user inquiries and issues professionally.
- Problem-solving mindset with the ability to analyse and resolve basic technical issues.Attention to detail and ability to prioritize and multitask in a fast-paced environment.

**Requirements**:

- Monitor the Network Mgmt System (NMS) to ensure network availability, performance, & health.
- Proactively identify and respond to network-related alerts and events.
- Perform initial analysis and troubleshooting of network incidents detected by the NMS.
- Receive, log, and categorize incoming helpdesk tickets.
- Prioritize and assign tickets based on urgency and impact.
- Ensure timely resolution of tickets by providing accurate and effective solutions or escalating them to the appropriate teams.
- Follow up on open tickets to ensure timely resolution and customer satisfaction.
- Escalate complex or unresolved issues to senior technicians or other support teams.
- Coordinate with other teams to ensure smooth and efficient problem resolution.
- Answer incoming support calls and provide technical assistance.
- Troubleshoot and resolve network-related issues over the phone.
- Log call details and resolutions accurately for reference and reporting.
- Conduct initial troubleshooting of network incidents or user-reported problems. **Note: computer science(CSE) and Information Technology(IT) students freshers can apply.**

How to Apply: Send resume to

+91 62670 18482 (Satyam)

Pay: ₹15,000.00 per month

Shift:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person