Customer Care Officer

3 weeks ago

Pune, India OneApply By Gyanberry Full time

**About us -**

About the role

**Responsibilities**
- Catering to customer phone calls and diverting the call to the relevant departments
- Onboarding team for a more advanced form of query resolution
- Fixing appointments based on the availability of customers(Students and Parents)
- Interacting with customers to ensure they have a desirable and shareable experience
- Coordinate with other departments such as Onboarding, admissions, and operations to ensure a seamless customer experience and address any issues or concerns.
- Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.
- Use popular CRM systems to manage and nurture student leads as well as collaborate with colleagues
- Go the extra mile to engage students/parents by building sustainable relationships of trust through open and interactive communication
- Schedule and conduct phone discussions and office meetings to accurately convey course / program information ensuring that each students’ needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.

**Essential requirements**:
Educated to at least bachelor’s degree level or equivalent and MBA degree (if applicable will be a plus)

Highly fluent in spoken and written English

Outstanding communication skills

Excellent planning and multitasking skills

Passion for working with students

Problem-solving skills and the ability to work independently and collaboratively in a fast-paced environment.

Strong IT skills - Microsoft Office suite, CRM systems.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)
- Customer relationship management: 2 years (preferred)
- Customer service: 2 years (preferred)

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