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Customer Service Advisor

4 months ago

Mohali, India Colossus Ventures India Full time

**Responsibilities**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Night shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Mohali, Mohali - 160062, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)
- BPO: 1 year (required)

*Speak with the employer* +91 7888979205

**Salary**: ₹9,658.44 - ₹30,114.69 per month

Schedule:

- Night shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)