Customer Care Executive

3 weeks ago

Mahatma Gandhi Rd, India VictaMan Services Private Limited Full time

Job Title: Customer Care Executive (Voice & Sales Process)

Location: On-site

Shift Timings: Day Shift

Languages: English, Tamil, Kannada, Malayalam, Telugu

Experience: 0 - 3 years

Qualification: 12th

Age: 18 - 30 years

**Description**:
We are seeking dynamic and motivated individuals to join our team as Customer Care Executives for a voice and sales process. As a Customer Care Executive, you will be responsible for handling customer inquiries, presenting product solutions, and driving sales revenue over the phone. This is an excellent opportunity to kickstart your career in the BPO industry and grow with a rapidly expanding organization.

**Roles and Responsibilities**:

- Take prospects from the initial contact phase to the qualified phase over the phone.
- Present product solutions virtually to potential customers.
- Generate revenue by counseling prospects and converting them to sales.
- Meet and exceed pipeline contribution goals.
- Respond quickly to assigned leads and follow up diligently.
- Willingly adhere to weekly and monthly metrics to track performance.
- Utilize and become proficient in the Customer Relationship Management (CRM) system.

**Requirements**:

- Excellent communication skills in English and at least one regional language (Tamil, Kannada, Malayalam, Telugu).
- Basic computer proficiency with knowledge of Excel.
- Ability to work effectively in a team environment.
- Strong interpersonal skills and a customer-centric approach.
- Flexibility to adapt to changing business needs.
- Prior experience in a similar role will be an advantage but not mandatory.
- Age between 18 and 30 years.

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mahatma Gandhi Rd, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- English, Tamil, Kannada, Malayalam, Telugu (required)

Work Location: In person

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