Voice Chat/ Mail Chat Process Remote

3 weeks ago

Bhopal, India Job Direction Full time

**Responsibilities**:

- Deliver exceptional customer service through voice and mail chat processes.
- Accurately collect and record information from customers to ensure appropriate follow-up and resolution.
- Stay up-to-date with product and service knowledge to ensure high-quality customer service.
- Use excellent communication skills to provide clear and concise information to customers.
- Maintain a positive, professional attitude and demeanor while interacting with customers.
- Follow company policies and procedures to ensure customer satisfaction while working within a remote team environment.

**Requirements**:

- Proven experience in providing excellent customer service through voice and mail chat processes.
- Excellent written and verbal communication skills in English.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work efficiently in a remote team environment.
- Familiarity with CRM software and web-based chat clients.
- Availability to work flexible schedules, including weekends and holidays.

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