The position must establish and maintain strong relationships that will allow an effective working relationship with all levels of employees & management from multiple departments and multiple sites.

**Responsibilities**:

- Ensure schedules are generated on a regular basis to maximize efficiency of resources
- Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.
- Provide and maintain Intra-day Performance reports
- Ensure data integrity within WFM system
- Capture, store and report on historical statistics
- Provide and create New Hire and Department Shift Bids
- Collaborate with multiple VCI staff to identify scheduling requirements.
- Establish and maintain communication channels to ensure scheduling and resources are met.
- Provide various WFM Presentations such as New Hire Presentation and Department Quarterly Reviews

**Required Qualifications & Experience**:
1-3 years of Workforce Management experience using WFM software with a preference of Aspect WFM database system

2-3 years of Excel experience with Intermediate knowledge of formula definitions

**Salary**: ₹50,000.00 - ₹60,000.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- WFM Scheduler: 1 year (required)
- BPO WFM: 1 year (required)

Work Location: In person