Freshers- Customer Care Executive
1 month ago
Maintain CRM with internal/existing and new clients.
- Determining the best solution based on the issue and details provided by customers based on the internal discussion with in house technical team.
- Attending the customer calls and queries, solving problems on the primary level through telephone.
- Accepting calls, logging the calls, assigning the calls to the respective support engineer.
- Preparing daily, monthly call reports.
- Ticketing & Follow up with vendors for pending calls and the spare parts required.
- Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, general.
- Tracks all problems until they get resolved.
- Routine Helpdesk tasks such as Warranty checks, payment follow-ups, managing ticketing tool.
- Timely reporting to IT Services Head.
- Acting as a point of contact to support service users and customers reporting issues.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹17,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- J P Nagar 6th Phase, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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