Service Planner

3 weeks ago

Bengaluru Karnataka, India Rentokil Initial Full time

**Rentokil Initial**:
**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
GENERAL DUTIES & RESPONSIBILITIES
- To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
- Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.

Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
- Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
- Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.
- Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager.
- Reviews and provides service compliance updates daily.
- Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs
- Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
- Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
- Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
- Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
- Any other similar duties as and when specified by the manager

KEY DELIVERABLES
- On time service planning
- Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
- Minimizing service backlog (meet our contractual obligations)

**Requirements**:
CORE COMPETENCIES
- Be decisive
- Attention to details and accuracy
- Planning & organizing
- Analytical skills
- Customer oriented
- Negotiation skills would be an added advantage
- Ability to work patiently in a dynamic service environment

EDUCATIONAL / OTHER REQUIREMENTS
- Minimum graduation with 1 to 3 years of relevant experience of managing team
- Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)
- Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.
- Knowledge of territory which is handled for planning
-

  • Financial Planner

    4 months ago

    Jayanagar, Bengaluru, Karnataka, India Vandyam Prasada Foods Private Limited Full time

    **Role Description** This is a full-time on-site role for a Certified Financial Planner at WinTrans in Bengaluru. The Certified Financial Planner will be responsible for financial planning, personal financial planning, finance, retirement planning, and utilizing their certification to provide expert financial advice and services. **Qualifications** -...

  • Material Planner

    7 months ago

    Bengaluru, Karnataka, India ABB Full time

    **Material Planner**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Material Planner

    6 months ago

    Bengaluru, Karnataka, India ABB Full time

    **Material Planner**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Buyer Planner Ii

    4 months ago

    Bengaluru, Karnataka, India Elliott Company Full time

    Overview & Responsibilities PURPOSE OF THE JOB What is the principal reason for the existence of the job? What is it designed to accomplish? What is the general function of the job? This position was designed to direct and control the planning, processing and scheduling activities related to Elliott parts and product orders. The Buyer Planner II...

  • Buyer Planner I

    7 months ago

    Bengaluru, Karnataka, India Elliott Company Full time

    Overview & Responsibilities PURPOSE OF THE JOB What is the principal reason for the existence of the job? What is it designed to accomplish? What is the general function of the job? Plan, schedule and purchase assigned commodities and or components from order entry to shipment within the focused factory. This position was designed to direct and control...

  • Wedding Planner

    7 months ago

    Bengaluru, Karnataka, India Tamarind Tree Full time

    **WEDDING PLANNER JOB DESCRIPTION** We are looking for an enthusiastic Wedding Planner to help our clients achieve their dream wedding experience. Right from the time that they chose the venue till they bid adieu after their celebrations, they will have to be a close confidant with the wedding party. Other responsibilities include outbound sales for...

  • Wedding Planner

    3 months ago

    Indiranagar, Bengaluru, Karnataka, India Brain Links and resources pvt Full time

    A wedding planner's job is to oversee all aspects of a wedding, from the initial planning stages to the big day: - **Planning**Discuss the couple's ideas and budget, help them select a date, and create a timeline - **Vendor selection**Recommend and negotiate contracts with vendors for the ceremony and reception, such as florists, caterers, photographers,...

  • Sc2 Material Planner

    3 months ago

    Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:466003 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...

  • Sc2 Material Planner

    7 months ago

    Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:458500 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...

  • Paas Planner

    7 months ago

    Bengaluru, India DriveX Full time

    Act as lead planner for new [Procurement as a Service] Business Vertical with ~10 FTE - Work with Business leads to develop, pilot, refine and build vertical - Help undertake analysis on company data, market information, and other key parameters to guide work planning, monitoring, and execution - Help Leads to prepare key management reports and dashboards to...

  • Sc2 Material Planner

    4 months ago

    Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:455483 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...

  • Wedding Planner

    5 days ago

    Bengaluru, India weddingsbydhruva Full time

    Wedding Planner Job Description We are looking to hire an energetic and detail-oriented wedding planner to assist clients in coordinating and executing successful weddings. The wedding planner’s responsibilities include obtaining quotes from vendors, ensuring that budget changes are incorporated into clients’ wedding plans accordingly, and collecting...

  • Material Planner

    7 months ago

    Bengaluru, Karnataka, India ABB Full time

    **Material Planner**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Wedding Planner

    2 months ago

    Bengaluru, India Panigrahana Weddings Full time

    Company DescriptionPanigrahana Weddings specializes in providing end-to-end wedding solutions with over 10 years of experience in the wedding industry. The team is known for their fun-filled and bubbly approach to make couples' "BIG DAY" stress-free. They offer a range of in-house services including mehendi design, bridal makeup, photography, catering,...

  • Wedding Planner

    1 month ago

    Indiranagar, Bengaluru, Karnataka, India Talent infinity Full time

    **Key Responsibilities**: - Premium Weddings Management: - Work closely with clients to help them plan their event and deliver top class service. - **Oversee the planning and execution of premium weddings, ensuring each event exceeds client expectations.**: - Lead the creative direction and design concepts for weddings, incorporating client preferences...

  • Wedding Planner

    2 months ago

    Bengaluru, India Panigrahana Weddings Full time

    Company Description Panigrahana Weddings specializes in providing end-to-end wedding solutions with over 10 years of experience in the wedding industry. The team is known for their fun-filled and bubbly approach to make couples' "BIG DAY" stress-free. They offer a range of in-house services including mehendi design, bridal makeup, photography, catering,...

  • Marketing Planner

    3 months ago

    Bengaluru, Karnataka, India KATALYSST CPG Consultants LLP Full time

    **Job Description: Marketing Planner** **Key Summary**: **Responsibilities**: - Develop comprehensive and data-driven marketing plans to promote beauty products and services. - Conduct thorough market research to identify target demographics, consumer behavior, and emerging trends. - Collaborate with cross-functional teams (creative, sales, product...

  • Marketing Planner

    2 months ago

    Bengaluru, Karnataka, India KATALYSST CPG Consultants LLP Full time

    **Job Description: Marketing Planner** **Key Summary**: **Responsibilities**: - Develop comprehensive and data-driven marketing plans to promote beauty products and services. - Conduct thorough market research to identify target demographics, consumer behavior, and emerging trends. - Collaborate with cross-functional teams (creative, sales, product...

  • Wedding Planner

    2 months ago

    Bengaluru, India Panigrahana Weddings Full time

    Company Description Panigrahana Weddings specializes in providing end-to-end wedding solutions with over 10 years of experience in the wedding industry. The team is known for their fun-filled and bubbly approach to make couples' "BIG DAY" stress-free. They offer a range of in-house services including mehendi design, bridal makeup, photography, catering,...

  • Wedding Planner

    2 months ago

    Bengaluru, India Panigrahana Weddings Full time

    Company Description Panigrahana Weddings specializes in providing end-to-end wedding solutions with over 10 years of experience in the wedding industry. The team is known for their fun-filled and bubbly approach to make couples' "BIG DAY" stress-free. They offer a range of in-house services including mehendi design, bridal makeup, photography, catering,...