Chief of Staff

2 weeks ago


Bengaluru Karnataka, India Invoq Loop Insurance Brokers Full time

**About the Role**

We are seeking a dynamic individual to serve as our next Chief of Staff for the delivery function at Loop who will be an advisor, drive communication, align and aid in executive-level decision-making and ensure the office has the necessary resources and capacity to meet its objectives.

This role reports into the SVP, Delivery of Loop. This person will be responsible for setting up a world class delivery function at Loop along with senior Loop leaders. This is the most important goal for Loop in 2024

Loop has 3 broad teams:

- Sales and marketing (Growth, new account adds)
- Delivery (Customer Success, Customer Servicing - Operations, Claims, Customer Support)
- Product and Engineering

**What you will be doing**:
The chief of staff will be responsible for all central projects related to the Delivery function.

Examples of projects that need to be taken up this year include (indicative to provide clarity on the role).
- Revenue operations (deal data analytics, dashboard generation to improve predictability of revenue goal for the quarter)
- Drive initiatives to increase NRR (net revenue retention)
- Health score dashboard - ensure all customers give Loop a 4/4 rating
- Work with product on new claims offerings
- Drive adoption of new operations tool
- Hiring, training, coaching

**What we are looking for**:

- 2-5 years of experience in management consulting or VC AND 2-5 years experience in start-ups with on-ground experience of executing projects successfully. (Work and scope will be tailored based on the exact experience level)
- Self-starter and willing to take full ownership
- Can work with cross-functional teams and drive outcomes
- Great at analysis and insight generation (excel proficiency)
- Excellent communications
- Willing to do the grind and hustle



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